Care Navigator - PST/MST

Sprinter Health•Menlo Park, CA

1d•Remote

About The Position

We’re looking for a Care Navigator who wants to make a meaningful difference - helping patients navigate complex systems, overcome barriers, and access care that improves their health and well-being. This role is responsible for high-volume outreach and end-to-end coordination, ensuring patients successfully schedule and complete services such as mammograms, bone density screenings, and primary care visits - while also connecting patients to social and community resources (SDoH) that may impact their ability to receive care. This is a fast-paced, outcomes-driven role that requires strong critical thinking, emotional intelligence, and the ability to work independently. Care Navigators play a critical role in guiding patients through complex healthcare journeys, removing barriers, and ensuring a seamless, high-quality experience from initial outreach through completion.

Requirements

4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
Proven ability to work independently in a high-volume, fast-paced environment
Adapt quickly to evolving workflows, tools and priorities
Strong critical thinking and problem-solving skills
High level of emotional intelligence and empathy in patient interactions
Excellent written and verbal communication skills
Experience managing multiple communication channels (phone, email, chat, etc.)
Strong organizational skills and attention to detail
Ability to manage competing priorities while maintaining performance and quality

Nice To Haves

Experience working with social determinants of health (SDoH) or community resource navigation
Zendesk experience is a plus
Startup or high-growth environment experience is a plus
Fluency in Spanish is preferred but not required

Responsibilities

Conduct high-volume outbound calls to engage patients and schedule healthcare services
Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care
Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)
Conduct patient assessments to understand clinical, social, and logistical barriers to care
Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them
Build trust with patients and caregivers through clear, empathetic, and effective communication
Proactively follow up with patients to ensure completion and close gaps in care
Manage multiple workflows simultaneously while maintaining accuracy and attention to detail
Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences
Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified
Support additional projects and initiatives as needed