CARE NAVIGATOR

Duo Health•Jacksonville, FL

2d•Hybrid

About The Position

The Care Navigator plays a key role in coordinating patient care, supporting psychosocial interventions, and improving patient outcomes by serving as the primary point of contact for patients. This role is ideal for a proactive, self-motivated individual who excels at navigating resources, coordinating logistics, and providing patient education and support. The Care Navigator works closely with an interdisciplinary care team and is responsible for managing patient engagement, scheduling, and care coordination activities. This position includes a mix of in-person visits (at clinic sites, dialysis centers, and patient homes) and remote work, requiring flexibility and responsiveness to meet patient needs. This is primarily a remote role with occasional in-person responsibilities, focused on longitudinal care management. Standard working hours are Monday through Friday, 8:00 AM–5:00 PM, with flexibility as needed to support patient care needs.

Requirements

Minimum of three years of experience in health services, social services, education, or a related field.
Reliable transportation and ability to travel within the assigned service area.
Familiarity with electronic medical records (EMR) systems and administrative workflows.
Strong problem-solving skills with the ability to work independently while maintaining a patient-centered approach.
Knowledge of community resources and ability to connect patients to appropriate services.
Commitment to maintaining patient confidentiality and compliance with all applicable regulations.

Responsibilities

Collaborate with the interdisciplinary care team to support care coordination and case management for assigned patients.
Engage patients through in-person visits, phone, and telehealth to provide ongoing support.
Coordinate scheduling, appointments, and communication across patients, caregivers, and providers.
Document patient interactions and process updates in the EMR accurately and timely.
Assist with care plan implementation and connect patients to community resources.
Educate patients on their conditions and support self-management.
Respond to patient needs, escalate concerns as appropriate, and provide after-hours support when required.
Adhere to all company policies, procedures, and regulatory requirements.
Other duties as required may be assigned by direct supervisor