Care Navigator

Blackbird Health•Frederick, MD

1d•$23 - $26•Onsite

About The Position

Blackbird Health’s Care Navigators are an essential part of its integrated, collaborative care team. After a new patient or family begins care, the Care Navigator serves as a consistent source of support and takes ownership of their experience by answering questions, providing education, guiding them through next steps, and ensuring they are well cared for. The role is focused on providing responsive, empathetic, and professional support to established patients and families while coordinating administrative tasks that enable care. The Care Navigator is the main point of contact for patients, managing inbound calls, messages, and emails and following up transparently. The role guides families through Blackbird’s care model, including scheduling initial evaluations and ongoing therapy and medication-check appointments, and manages a group of providers to support appropriate scheduling and timely access to care. Other responsibilities include managing provider orders, screenings, and scheduling; supporting patients and providers in person; maintaining office operations; and protecting patient privacy in accordance with HIPAA and family consent laws. This position is onsite five days a week.

Requirements

Passion for providing high-quality, human-centered service and ability to build rapport and help others feel supported and understood.
Proactive, resourceful problem-solving skills, including the ability to anticipate needs and address complex issues.
Meticulous attention to administrative details, including scheduling, documentation, tracking, and managing communications.
Proficiency with technology and ability to quickly learn platforms such as EHR and scheduling tools.
Comfort navigating phone systems, text messaging, and email to provide timely, transparent communication.
Ability to collaborate and support peers while also working independently with an ownership mindset.

Responsibilities

Serve as the main point of contact for established patients and families, responding to inbound calls, messages, and emails with empathy, professionalism, and responsiveness.
Answer questions, obtain information, follow up transparently, and help patients and families feel heard and supported.
Guide patients and families through the care model and next steps.
Schedule and confirm initial evaluations and ongoing therapy and medication-check appointments.
Manage a specific group of providers and learn their practices to schedule patients appropriately and support timely access to care.
Manage provider orders, screenings, scheduling, and related administrative tasks.
Support patients and providers in person and help maintain a welcoming, professional office environment.
Manage mail, restock supplies, and open and close the office.
Protect patient privacy and handle sensitive information securely and ethically in accordance with HIPAA regulations and family consent laws.