Care Navigator, New York Health Equity Reform (NYHER) Social Care Network (SCN)

CAMBA•New York, NY

1d•$54,000 - $54,000•Onsite

About The Position

CAMBA is a community-based organization dedicated to building an inclusive New York City by providing a wide range of integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. The New York Health Equity Reform (NYHER) is a Medicaid 1115 waiver amendment initiative aimed at promoting health equity through organized connections to care. This initiative involves regional Social Care Networks (SCNs) of community-based organizations that address health-related social needs (HRSNs) such as food, housing, and transportation for Medicaid beneficiaries. CAMBA is actively participating in one of these SCNs to screen, assess, and navigate Medicaid beneficiaries to appropriate services.

Requirements

Sufficient Education to comprehend basic reading, writing, and math to execute required functions of the role.
Two (2) years of relevant experience working in social services providing services such as community outreach, recruitment and enrollment; client education, and/or care management.
Knowledge about, understanding of, and ability to work closely with, persons with chronic illness and health-related social needs.
Knowledge of community resources and how to make connections to health-related social need services, such as public benefit applications.
Ability to travel within the five boroughs of New York City.
Tech Savy; Must use MS Office, internal database called ClientTrack and external database called Unite Us
Proficiency in Microsoft Office (E.g. Word, Outlook, Excel)
Bi-lingual in English/Spanish and/or English/Creole required.

Responsibilities

Maintain professional relationships with clients and client confidentiality.
Practice Universal Precautions/Standard Protocol & Procedures.
Comply with all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
Follow all HIPAA privacy rules as they relate to personal health information and documentation related to clients.
Review all documentation establishing clients' eligibility for the NYHER SCN program.
Outreach and educate community members about the program.
Conduct telephonic and in-office screenings and assessments of eligible clients to determine which health-related social need services they are eligible for.
Navigate, refer and follow-up on connections to health-related social need services.
Document progress notes and develop social need care plans to track and monitor client progress towards goals.
Work with clients to address barriers to client goals and advocate/assist clients in advocating for themselves and in moving toward self-sufficiency.
Recommend and implement strategies to persuade clients to participate more fully in this process.
Recommend closing of cases in which clients have: (a) been connected to health-related social need services; or, (b) have not demonstrated a willingness to participate in the process; or, (c) have become ineligible for services.
Conduct workflows in Social Care Network electronic platform called Unite Us.
Provide at least 20-25 hours of client or client related contacts per week.
Provide all required information for weekly/monthly/quarterly/annual reports.
Attend all program related meetings and individual supervision.
Other duties as assigned.