Care Model Coordinator

Central Health • Austin, TX

3d

About The Position

The Care Model Coordinator supports execution of Care Model priorities across CommUnityCare by coordinating Care Model Academy onboarding, ongoing education, and other department initiatives. The role helps ensure programs are organized, consistent, and aligned with department goals, and supports the systems and data used to monitor participation, engagement, and progress, including rounding and survey data, program tracking, and routine reporting.

Working with organizational partners, the Coordinator helps maintain clear communication, reliable processes, and follow-through on activities and deliverables. The role also contributes to the standardization and sustainability of Care Model programs by maintaining tools, documentation, and coordination structures that support consistent execution across the organization.

Requirements

• Associate degree in healthcare administration, business administration, education, organizational development, or a related field; a higher degree is accepted.
• At least 2 years of professional experience in healthcare, program coordination, administrative operations, education/training coordination, project coordination, or a related professional setting.
• Alternatively, a degree in Healthcare Administration or a related field may be accepted in lieu of the required experience.
• Exceptional organizational skills and ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently, anticipate needs, and follow through.
• Strong relationship-building skills and excellent customer service.
• Strong attention to detail and sound judgment.
• Proficiency with Microsoft Office, Teams, Outlook, SharePoint, and similar tools.
• Ability to maintain confidentiality and quickly learn new systems.

Nice To Haves

• Familiarity with healthcare operations and continuous improvement principles.

Responsibilities

• Coordinate onboarding, ongoing education, and role-specific training schedules for Care Model Academy programs.
• Coordinate instructors, learners, training spaces, materials, and other resources required for education activities.
• Maintain the Academy calendar and track enrollment, attendance, completion, cancellations, and rescheduling.
• Maintain training resources, evaluations, competency documentation, and Academy program records.
• Provide coordination and administrative support for Care Model leadership and department priorities.
• Maintain workplans, timelines, action items, and key deliverables to support follow-through and keep priority work on track.
• Coordinate meetings, communications, presentations, reports, and other materials needed to support department activities and leadership.
• Support Care Model initiatives, including Care Model Ready, rounding, performance improvement activities, pilots, and other priorities, by coordinating logistics, stakeholder follow-up, and items requiring leadership attention.
• Maintain rounding, survey, program, and other Care Model data in designated tracking systems.
• Coordinate survey distribution and track participation, responses, and completion.
• Monitor data completeness and accuracy and follow up on missing or inconsistent information.
• Compile routine reports, summaries, and dashboards to support visibility into program activity, survey results, rounding findings, and progress.
• Maintain department resources, templates, program documentation, meeting records, and shared files to support consistency and access to current information.
• Support content organization and maintenance across SharePoint and other designated systems, including document updates and version control.
• Support department communications and other administrative resources needed for Care Model activities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree