Care Manager Bilingual

CDS Monarch, Inc.•Rochester, NY

11d•$24 - $26

About The Position

Prime Care Coordination (PCC) is seeking a bilingual Care Manager to help people with intellectual and developmental disabilities live healthier, more independent, and fulfilling lives. The Care Manager partners with individuals, families, providers, and community resources to coordinate services, address barriers, and support meaningful personal goals. The role combines field-based, remote, and office work, with regular visits to individuals' homes, schools, healthcare settings, and community locations throughout Upstate New York. The Care Manager supports person-centered planning, healthcare and community-service coordination, advocacy, and access to long-term supports while maintaining accurate documentation and compliance with applicable laws, regulations, and PCC policies.

Requirements

Bilingual; the posting does not specify which language.
One of the following qualification paths: a bachelor's degree and two years of relevant experience; an RN license and two years of relevant experience; or a master's degree and one year of relevant experience.
Relevant experience may be paid or volunteer experience in human services, such as the Office of Mental Health or Office of Addiction Services and Supports, or regular direct care, support, coordination, or advocacy for people with developmental disabilities.
Valid driver's license.
Ability to travel within assigned service areas.
Ability to use technology for documentation and communication.
Ability to conduct in-person visits and meetings as needed.
Ability to build relationships, support others, and communicate effectively with individuals, families, providers, and community partners.
Ability to manage multiple priorities in a fast-paced environment and work independently in an organized, self-motivated manner.
Ability to respond calmly and appropriately during crisis situations.
Strong technology skills and comfort learning new systems.
Values inclusion, diversity, and person-centered practices.

Responsibilities

Conduct comprehensive assessments to identify individuals’ clinical and psychosocial needs, choices, and service preferences.
Assess and address health and safety issues and barriers to care and treatment, including social determinants of health.
Collaborate with the interdisciplinary team and incorporate its input into the comprehensive assessment and the individual’s Life Plan.
Facilitate, develop, and maintain person-centered Life Plans that integrate individual wants and needs, clinical and non-clinical healthcare-related needs, community services, OPWDD services, and natural supports.
Incorporate health promotion and support opportunities to help individuals achieve and maintain optimal health and wellbeing.
Adhere to Incident Management regulations, guidelines, policies, and procedures.
Coordinate and ensure access to chronic disease management.
Facilitate referrals to clinical and community resources, including planning, implementation, and follow-up for comprehensive care management and transitional care.
Participate in internal and external audits.
Coordinate and provide access to long-term care supports and services.
Engage families and natural supports in the care coordination process.
Provide culturally and linguistically appropriate services to individuals and families.
Advocate on behalf of individuals and promote self-advocacy and the ability to self-direct.
Use Health Information Technology for documentation, linking services, and facilitating communication among the care coordination team.
Secure health records and other protected information and comply with HIPAA laws and regulations.
Maintain compliance with state and federal laws and regulations, Medicaid compliance requirements, and PCC policies and procedures.
Document services and maintain appropriate records in accordance with established documentation policies and procedures.
Complete required annual, ongoing, and educational training.
Perform other duties relevant to the position as requested.