Bilingual Assistant Care Manager - Omaha

Caring For All•Omaha, NE

3d•Onsite

About The Position

At Caring for People Services, the Assistant Care Manager supports the Care Manager in coordinating high-quality, compassionate, non-medical home care services for clients of all ages. The role assists with client care coordination, caregiver supervision, scheduling, documentation, training, and communication with clients, families, caregivers, healthcare providers, and payer sources. It also serves as a role model and mentor for agency caregivers. This is not a regularly scheduled direct-care position, but the Assistant Care Manager must be able to provide services in a client’s home during emergencies or other urgent situations. Temporary direct-care coverage may be assigned when a significant scheduling gap cannot be filled until an appropriate caregiver is hired or assigned. The position works under the direction of the Care Manager and does not independently assume full responsibility for a Care Manager’s caseload unless specifically assigned and authorized as their designee. The role may provide interim oversight of a client and caregiver caseload as business needs arise. This is an in-office position in Omaha, with travel to clients’ homes. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an unpaid one-hour lunch break. The position participates in an assigned on-call rotation and may involve occasional work outside normal business hours. Duties may change based on client, agency, and regulatory needs.

Requirements

High school diploma or equivalent.
Bilingual fluency in Spanish and English is required.
Ability to provide emergency or temporary direct-care coverage.
Ability to use artificial intelligence and scheduling systems.
Ability to pass an extensive background check process.
Ability to travel to clients’ homes, participate in an assigned on-call rotation, and occasionally work outside normal business hours.

Nice To Haves

Associate degree preferred.
Two or more years of experience in home care, healthcare, human services, care coordination, client services, or a related field preferred.
Experience in a supervisory, leadership, caregiver-coordination, or team-lead role is a plus.

Responsibilities

Assist the Care Manager in coordinating services for an assigned client caseload.
Assist with client intake, service initiation, ongoing service coordination, reassessments, and discharge processes.
Help gather information for client assessments and individualized care plans.
Assist with client visits, quality-assurance contacts, and service observations as assigned.
Monitor client services and promptly report changes in a client’s condition, needs, preferences, environment, or availability to the Care Manager.
Help ensure care plans, schedules, and caregiver assignments reflect authorized services and clients’ current needs.
Communicate professionally with clients, family members, authorized representatives, healthcare providers, payer sources, and other members of the client’s care team.
Follow up on client concerns, service interruptions, missed visits, and other care-related issues as assigned.
Assist in supervising and coaching agency and family caregivers.
Maintain accurate, timely, and complete documentation of client-related activities and communications.
Support continuity of care by communicating relevant information to appropriate care-team members.
Escalate significant client concerns, incidents, complaints, or changes in condition to the Care Manager or another appropriate leader.
Provide direct care during emergencies or significant staffing gaps.
Participate in an assigned on-call rotation.
Help maintain accurate caregiver scheduling and service records.
Follow company policies, confidentiality requirements, and regulatory standards.
Participate in audits, quality-improvement activities, special projects, and client and caregiver events as assigned.
Fill in as the Care Manager’s designee during the Care Manager’s absences.