Bilingual On Call Care Manager

Central Boston Elder Services Inc•Boston, MA

About The Position

The On-Call Care Manager (OCCM) provides telephonic on-call care management to Central Boston Elder Services (CBES) Home Care and Special Program consumers. The role coordinates services, provides information, and responds to inquiries about community social services for consumers enrolled in Care Management Only and for consumers in other programs whose ongoing care managers are temporarily unavailable. Services are provided in accordance with HIPAA regulations and CBES policies, procedures, and practices. The OCCM also provides information about accessing CBES and other community resources to caregivers, CBES business partners, medical practices, and others seeking assistance.

Requirements

Ability to assess clients and their needs and knowledge of the community-based service network.
Excellent written and oral communication skills.
Excellent interpersonal and problem-solving skills.
Strong organizational skills.
Ability to work with a diverse population and within a multidisciplinary team.
Ability to work in a high-pressure, time-sensitive environment.
Ability to work independently with minimal supervision.
Ability to travel as needed.
Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
Ability to climb stairs.
Ability to travel to the community to conduct visits in consumers’ homes.
Ability to regularly stand, stoop, and bend.

Nice To Haves

Bachelor’s degree and two years of professional experience in field care management, service coordination, outreach, and/or advocacy with people over age 65 are preferred.
Russian language skills are preferred.

Responsibilities

Provide telephone care management to consumers enrolled in the Care Management Only Home Care Program.
Assist with arranging and coordinating services for CBES consumers as needed.
Address and follow up on issues, complaints, and requests reported by callers.
Transfer incoming calls to the appropriate CBES staff when requested by the caller.
Conduct health and wellness calls to consumers listed on the “Missed Meals Report,” as required by CBES policies and procedures and directed by EOEA.
Conduct health and wellness calls to consumers considered “At Risk,” as directed by management.
Assist with obtaining clinical or other case-related documentation for CBES consumers and applicants, as requested by management.
Collect necessary information and submit Home Care referrals for elders seeking assistance from CBES.
Immediately report critical incidents to the manager in charge and complete Critical Incident Reports (CIRs) as required by state and CBES policies.
Report suspected abuse cases to the manager in charge.
Report complaints to the manager in charge and submit a CBES complaint log for incoming complaints.
When required, file Protective Service (PS), Disabled Person Protection (DPP), or other reports required by the state.
Perform services in accordance with state and federal law and CBES management policies and procedures, including timely entry of required information in the Social Assistance Management System (SAMS).
Maintain care management documentation as required by CBES’s Unifies Documentation Policy.