Care Manager, Preceptor

Emory•Atlanta, GA

10h

About The Position

The Care Manager, Preceptor (RN or LMSW/LCSW) trains, mentors, and coaches the Care Management Department while serving as a clinical expert, leader, and role model in care management and discharge planning. The position requires expertise across care management and discharge planning functions, the ability to cover department roles as needed, and responsibility for managing an active caseload. The Preceptor supports compliance with standard work, policies, procedures, regulatory requirements, and care management systems, and helps the department meet its key performance metrics. Responsibilities include onboarding new hires, delivering ongoing education, auditing staff to identify knowledge gaps, developing individualized training plans, and ensuring competencies and validations are completed and documented. The role also coordinates with Care Management leaders to keep policies, procedures, standard work, and training materials current and available. The position partners with Care Management medical directors and clinical providers to continually optimize physician/provider and care management roles. As part of the department leadership team, the Preceptor provides support to leaders and participates constructively in process improvement initiatives. The role requires a Master’s in Social Work or Bachelor’s in Nursing, recent healthcare experience, and, for social workers, a Georgia LMSW or LCSW license.

Requirements

Master’s in Social Work or Bachelor’s in Nursing from an accredited institution.
3–5 years of recent healthcare experience.
For social workers, an LMSW or LCSW license in the state of Georgia.
Working knowledge of software and EEMR applications.
Physical demands include lifting up to 50 pounds, carrying objects up to 25 pounds, standing and walking occasionally to frequently, and close eye work such as computer use, typing, reading, and writing.
May be exposed to blood-borne pathogens, biohazardous waste, chemicals, gases, fumes, vapors, communicable diseases, electrical shock, varied floor surfaces and temperatures, indoor and outdoor conditions, latex, lighting, patient-care or handling injuries, and radiation. Use of personal protective equipment, including respirators, may be required. Travel may be required.

Nice To Haves

Acute care setting experience preferred.
ACM or CCM certification preferred.

Responsibilities

Train, mentor, and coach Care Management Department staff.
Demonstrate expertise in care management and discharge planning, cover department roles as needed, and manage an active caseload.
Support compliance with standard work, policies, procedures, regulatory standards, and care management systems.
Help the team understand and achieve departmental key performance metrics.
Keep informed about industry practices and regulatory and compliance updates, and incorporate innovative solutions into the department.
Coordinate new-hire onboarding, training, and competency completion.
Deliver ongoing departmental education and conduct regular staff audits to identify knowledge gaps and education needs.
Develop and execute individualized training plans based on audit findings.
Support staff development of clinical and administrative skills, and role-model and encourage those skills.
Coordinate with Care Management leaders to keep policies, procedures, and standard work updated and ensure employees are trained appropriately and timely.
Keep training materials organized, current, and readily available.
Ensure yearly and new competencies and validations are completed and filed for employees, including for new hires and new initiatives, projects, or processes.
Partner with Care Management medical directors and clinical providers to optimize physician/provider and care management roles.
Participate as part of the department leadership team and provide direct coverage or support to leaders as necessary.
Participate in process improvement initiatives and share ideas constructively.