Care Manager, Preceptor

Emory Healthcare•Atlanta, GA

1d•$50 - $58

About The Position

The Care Manager, Preceptor (RN or LMSW/LCSW) trains, mentors, and coaches staff in the Care Management Department while serving as a clinical expert, leader, and role model. The position requires expert knowledge of care management and discharge planning, the ability to cover different departmental roles, and responsibility for maintaining an active care management and discharge planning caseload. The Preceptor applies critical thinking, intuition, and experience to anticipate the clinical and administrative impact of discharge planning and supports compliance with standard work, policies, procedures, regulatory requirements, and care management systems. The role monitors departmental performance metrics, stays current on industry and regulatory updates and best practices, and helps identify and implement innovative solutions. The Preceptor leads new-hire onboarding, training, and competency completion, and provides ongoing departmental education. Regular staff audits help identify knowledge gaps and training needs; the Preceptor develops and delivers individualized training plans and supports staff development in both clinical and administrative skills. Working with Care Management leaders, the Preceptor helps keep policies, procedures, standard work, and training materials current and organized, and ensures required annual and new competencies and validations are completed and filed. The position partners with medical directors and clinical providers to optimize physician/provider and Care Manager roles, supports departmental leaders as needed, and participates constructively in process-improvement initiatives. The position has medium physical demands, including lifting up to 50 pounds, carrying objects up to 25 pounds, and varying amounts of standing, walking, and sitting. Close visual work such as computer use, typing, reading, and writing is required. Environmental exposures may vary by work area and task and may include blood-borne pathogens, biohazardous waste, chemicals or fumes, communicable diseases, electrical shock, varied floor surfaces and temperatures, indoor/outdoor conditions, latex, patient-care or handling injuries, radiation, and shift work. Travel may be required, and personal protective equipment, including respirators, may be used.

Requirements

A Master’s degree in Social Work or a Bachelor’s degree in Nursing from an accredited institution.
Three to five years of recent healthcare experience.
LMSW or LCSW license in the state of Georgia for Social Workers.
Working knowledge of software and EEMR applications.
Ability to meet the stated physical requirements, including lifting up to 50 pounds and carrying objects up to 25 pounds.
Must use personal protective equipment, including respirators, when required.

Nice To Haves

Experience in an acute care setting is preferred.
ACM or CCM certification is preferred.

Responsibilities

Train, mentor, and coach Care Management Department staff.
Maintain expert knowledge of care management and discharge planning, cover departmental roles as needed, and manage an active caseload.
Support compliance with standard work, policies, procedures, regulatory standards, and care management systems.
Help the team understand and achieve departmental performance metrics.
Stay current on industry practices, regulatory updates, and compliance standards, and incorporate innovative solutions where appropriate.
Conduct new-hire onboarding, training, and competency completion.
Provide ongoing departmental education and regularly audit staff to identify knowledge gaps and education needs.
Develop and execute individualized training plans based on audit findings.
Develop staff clinical and administrative skills and role-model the knowledge, skills, and attitudes expected in their roles.
Coordinate with Care Management leaders to update and maintain policies, procedures, and standard work, and ensure timely employee training.
Keep training materials organized, current, and available for reference.
Ensure annual and new competencies and validations are completed and filed for new hires and for new initiatives, projects, or processes.
Partner with Care Management medical directors and clinical providers to optimize physician/provider and Care Manager roles.
Participate in the departmental leadership team and provide direct coverage or support to leaders as needed.
Participate in process-improvement initiatives and share ideas constructively.