Care Manager Level II - Office Based

VARIETY CARE INC•Oklahoma City, OK

12d•Onsite

About The Position

The Care Manager Level II provides outpatient care navigation services to adults, children, and families at NorthCare, supporting continuity of physical and behavioral healthcare and helping patients and families participate as partners in their health. The position provides integrated, accessible, community-based services that address healthcare and social needs through recovery-focused, strengths-based, culturally competent, patient-centered, trauma-informed, and co-occurring-capable approaches. The role is expected to meet productivity guidelines established by the outpatient management team and works under program leadership. The Care Manager coordinates complex cases, completes assessments and care management plans, supports health behavior change, and connects patients with healthcare, benefits, housing, transportation, education, employment, and community resources. Services may be delivered within or outside the agency, in patients’ homes, and through transportation to community locations. The role also provides crisis management, monitors outcomes, maintains clinical records, collaborates with a multidisciplinary team and community partners, and may mentor colleagues or lead care coordination staffing. The position requires compliance with agency policies, documentation and productivity expectations, applicable laws and professional standards, and certification and training requirements.

Requirements

Current Oklahoma Department of Mental Health and Substance Abuse (ODMHSAS) Behavioral Health Case Manager II (CM II) certification and completion of annual continuing education requirements.
Current ODMHSAS Wellness Coach Certification and completion of annual continuing education requirements.
At least two years of experience as a CMII in community mental health.
Flexibility and efficiency.
Proficiency with MS Word processing software and intermediate general computer skills.
Good interpersonal skills and ability to communicate verbally with English-speaking patients.
Excellent written and oral communication skills.
Ability to move about facilities freely.
Access to reliable transportation and ability to travel locally.
Valid Oklahoma driver’s license, with verification provided during employment.
Current automobile liability insurance, including uninsured motorist coverage, with verification provided.
Current CPR, First Aid, and Therapeutic Options certifications, or ability to obtain them within 30 days of employment.
Completion of all NorthCare training within 30 days of employment.
TB test within 12 months before employment, or ability to obtain one within 30 days of employment.
Adherence to applicable laws, professional standards, and ethical codes.

Nice To Haves

CMII/PRSS dual certification.

Responsibilities

Provide integrated, accessible outpatient care navigation services addressing physical healthcare, behavioral healthcare, and social needs.
Promote an engaging organizational culture consistent with NorthCare values, trauma-informed care, and health and wellness.
Coordinate complex cases using evidence-based interventions, wellness resources, rehabilitation curriculum, and case management strategies.
Assist the program in meeting state and federal healthcare measures.
Work independently and mentor colleagues in care coordination; lead care coordination staffing focused on population management needs as needed.
Collaborate with a multidisciplinary team to support health behavior change among people with behavioral health challenges.
Interact and collaborate professionally with patients, families, support systems, and community partners to help achieve treatment goals.
Assess patients’ symptoms, behavior, functioning, history, needs, goals, and preferences, and develop care management plans integrating physical and behavioral healthcare needs.
Help patients obtain and maintain health and disability benefits, affordable housing, reliable transportation, education or vocational programs, employment, services and resources, and natural supports; follow up to confirm services are received.
Provide preventive interventions, linkage, and advocacy relating to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.
Coordinate care within and outside the agency across different treatment settings.
Prepare patients for primary care appointments and support self-management and goal planning.
Provide crisis management, including interviewing, assessing risk of harm and available supports, and arranging appropriate intervention, including hospitalization when needed.
Consult with management or an available therapist and develop a safety plan with the patient when potential harm exists.
Transport patients to community locations and provide services in the home.
Monitor and track caseload outcome measures.
Maintain timely clinical records and required forms according to agency, funding, and accreditation requirements.
Maintain professional competency through readings, workshops, and training, and keep required professional certifications current.
Apply knowledge of NorthCare’s electronic record system and public folders, CCBHC requirements, ODMHSAS Services manual, contract requirements and benchmarks, National Outcome Measures (NOMS), and Medicaid rules and regulations.
Return phone calls and cell text pages promptly, check and respond to email daily, maintain consistent attendance, and notify a supervisor promptly about late arrivals or absences.
Meet dress code expectations and complete required NorthCare courses and training; comply with agency policies, confidentiality requirements, documentation deadlines, and productivity expectations.
Perform other reasonable work within the employee’s qualifications.