Advanced Care Manager II Level I

Red Rock Behavioral Health Services • Yukon, OK

11d

About The Position

The Advanced Care Manager II Level I is responsible for implementing comprehensive care plans that address members’ mental health, physical health, and other life-domain goals to achieve clinical outcomes consistent with members’ needs and preferences. The role works regularly with the Health Team and treatment providers to assess and support people experiencing mental, emotional, or substance-use problems. Work may involve crisis intervention, case management, treatment planning, client advocacy, prevention, and education. Following appropriate training, the role may also provide ongoing service coordination and link members to resources.

The position provides direct clinical services and practical, individualized support to consumers in office and community settings. It coordinates care and follow-up services, helps consumers access daily living necessities and health care, supports families, monitors symptoms and treatment response, and documents services and progress. The manager also helps facilitate care plans within the Red Rock Health Team and works with community agencies and inpatient, residential, and self-help resources.

Requirements

• Certification as a Behavioral Health Case Manager II (BHCM II), or a bachelor's or master's degree in a behavioral health field, or RN status with behavioral health experience, or a bachelor's or master's degree in any field plus six months of behavioral health experience.
• General skill in exercising independent judgment, tact, patience, and understanding, and in maintaining effective working relationships and strategic alliances with consumers, staff, the community, and nonprofit organizations.
• Complete all in-service and external training requirements.
• Basic computer skills.
• Commitment to the mission of Red Rock BHS.

Nice To Haves

• Bilingual ability preferred.
• Two or more years of experience working with community services and health agencies and with low-income and minority consumers, including understanding of cultural diversity, preferred.

Responsibilities

• Provide practical support, advocacy, coordination, individualized assistance, problem solving, training, and supervision to help consumers obtain necessities such as medical and dental care, legal and advocacy services, financial support, money management, and transportation.
• Participate in disposition and treatment-team meetings when information is pertinent to consumer treatment.
• Assist with developing, writing, implementing, evaluating, and revising Service Plan goals and objectives.
• Coordinate approved services and communication among service providers, DHS, and other referral sources; advocate for consumers and help arrange follow-up support services with consumers, families, and referral sources.
• Educate and support consumers’ families.
• Help consumers access primary care and use a personal physician and dentist; teach physical-health self-management and remind consumers about physician-recommended preventive care.
• Maintain core competencies in co-occurring disorders through continuing education and apply those skills in treatment.
• Complete paperwork and prior authorizations, including Service Plans, Consumer Assessment Records, and daily progress notes, within required time frames.
• Document consumer progress and maintain permanent records according to established procedures.
• Assess mental illness symptoms and treatment response on an ongoing basis, and revise treatment plans to provide timely interventions when changes in mental status or behavior create risk.
• Comply with requirements of Medicaid, ODMHSAS, CARF, and other funding or contract sources.
• Protect confidentiality, inform consumers of their rights, and obtain required authorizations to obtain or release information.
• Provide coverage for absent coworkers as needed.
• Provide individual, group, and family clinical services in office and community settings, including teaching behavioral symptom-management techniques and helping consumers cope with stress and promote personal growth.
• Coordinate with outside inpatient services for detoxification and linkage to self-help programs and residential facilities.
• Build working relationships with relevant local, state, and federal government agencies.
• Promote community education projects to increase awareness of PTSD and acute mental health crises.
• Support and assist with facilitating consumer care plans within the Red Rock Health Team.
• Perform other duties as required.

Benefits

• Employer pays a generous portion of health insurance.
• Low-cost dental and vision insurance.
• Retirement plan with employer contributions equal to 5% of annual salary.
• Student loan repayment options.
• No-cost Employee Assistance Plan.
• Three weeks of paid time off, increasing annually between years 2 and 10.
• Nine paid holidays.
• One floating holiday.
• Four rest and relaxation days.
• Three days of education leave.
• Four hours of volunteer leave.
• Eligible for annual pay increases and bonuses.
• Employer-paid long-term disability and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level