Care Manager Extender Wake/Johnston & Surrounding Counties

RHA Health Services • Burlington, NC

7d

About The Position

RHA Health Services is hiring a Care Manager Extender to provide whole-person, integrated care management through face-to-face and other interactions in service sites, homes, and communities, working with integrated care teams. The role promotes better health outcomes by addressing needs across physical and behavioral health, intellectual and developmental disabilities (I/DD), pharmacy, and unmet health-related resources. It supports high-quality care and services for people with mental health, substance use, and/or developmental disabilities, while complying with company, state, and federal policies.

The position involves outreach and follow-up, coordinating appointments and services, health promotion and knowledge sharing, referrals to community resources, and support for care managers in identifying and addressing unmet needs. The Care Manager Extender collaborates with individuals, families, care teams, community organizations, and RHA departments; maintains person-centered practices, accurate documentation, confidentiality, and compliance with safety and quality policies. The listed pay range is $15.00–$22.00. The posting identifies Burlington, North Carolina, Alamance County, as the location, while the role title references Wake/Johnston and surrounding counties.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must meet at least one of the following experience or lived-experience pathways: lived experience with I/DD or TBI and demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; lived experience with a behavioral health condition and certification as a Certified Peer Support Specialist; parent or guardian of an individual with I/DD, TBI, or a behavioral health condition with at least two years of direct experience providing care for and navigating the Medicaid delivery system on that individual’s behalf (a parent or guardian cannot serve as an extender for their family member); or two years of paid experience performing the listed support functions, including at least one year working directly with the Tailored Care Management eligible population.
• A valid driver’s license.
• Complete required pre-employment criminal background screening and registry checks, drug testing, education verification, and other credentialing based on position requirements.
• For positions requiring driving, provide proof of driver’s license, driver’s insurance, and vehicle if required to transport individuals.

Responsibilities

• Conduct general outreach, engagement, and follow-up with members.
• Coordinate services and appointments, including reminders and arranging transportation.
• Engage in health promotion activities and knowledge sharing.
• Share information about members’ circumstances with the care manager and other care-team members.
• Provide and track referrals and assist members in obtaining and maintaining community-based resources and social support services.
• Participate in case conferences and support care managers in assessing and addressing unmet health-related resource needs.
• Implement workflows, policies, procedures, and documentation standards that promote whole-person care.
• Maintain a positive and professional image in the workplace and community and follow policies and procedures for accountable service delivery.
• Keep current with best practices, inform the team about innovations, and contribute to improving care-management interventions.
• Collaborate with integrated care-team members, community organizations, and RHA departments.
• Use a person-centered approach that focuses on individuals’ strengths, needs, and preferences and supports education in self-management, disease management, and integrated healthcare planning.
• Use data to support effective, integrated, coordinated care management and ensure data sharing and storage comply with state and company policies.
• Implement organizational health and safety policies and procedures.
• Document services in a timely manner for reimbursement purposes.
• Maintain regular communication with individuals served, family members, team members, colleagues, providers, community organizations, and Clinically Integrated Networks; support care-planning goals and outcomes.
• Support an ethical culture under RHA’s Code of Conduct and Ethics and Compliance Program, including confidentiality and non-retaliation policies.
• As assigned, participate in investigations of allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and ethics or compliance violations; protect individuals served, follow external reporting requirements, and follow through on investigation recommendations.
• Participate as assigned in Quality Improvement Committee, Quality Assurance Committee, Quality Management Team, Safety, Task Force, and Human Rights Committee meetings.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED