Care Manager Extender Wake/Johnston & Surrounding Counties

RHA Health Services, LLC • Burlington, NC

8d • $15 - $22

About The Position

RHA Health Services is hiring a Care Manager Extender to provide whole-person, integrated care management in service sites, homes, and communities. The role supports people with intellectual and developmental disabilities, mental health conditions, and substance use challenges, addressing needs across physical and behavioral health, I/DD, pharmacy, and health-related resources. The Care Manager Extender works through face-to-face and other interactions and as part of integrated care teams to promote better health outcomes and sustained, high-quality care. The position follows company, state, and federal policies.

The role also supports person-centered care planning, effective communication and collaboration with individuals, families, care teams, providers, and community organizations. It includes timely service documentation for reimbursement, responsible data handling, adherence to health and safety policies, and participation in ethics, compliance, and quality activities. The listed location is Burlington, North Carolina, in Alamance County; the title also references Wake/Johnston and surrounding counties.

Pay is listed as $15.00–$22.00. Employment is described as regular. Benefits listed include Payactiv, employee discounts, paid time off and health insurance for full-time employees, a 401(k) retirement savings program, wellbeing programs, qualifying chronic disease management programs, and free CPR, first aid, and job-specific training. Contract/contingent workers and interns are not eligible for the listed benefits.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Must meet at least one of the following experience or lived-experience pathways: lived experience with I/DD or TBI, demonstrated knowledge of, and direct personal experience navigating the North Carolina Medicaid delivery system; lived experience with a behavioral health condition and Certified Peer Support Specialist status; parent or guardian of an individual with I/DD, TBI, or a behavioral health condition, with at least two years of direct experience providing care and navigating Medicaid on that individual’s behalf (a parent or guardian cannot serve as an extender for their family member); or two years of paid experience performing the listed functions, including at least one year working directly with the Tailored Care Management eligible population.
• Valid driver’s license.
• Complete required pre-employment screening, including criminal background checks, registry checks, drug testing, education verification, and applicable credentialing. Proof of employment history or references may be required.
• For positions requiring driving, provide proof of driver’s license, driver’s insurance, and vehicle if required to transport individuals.

Responsibilities

• Perform general outreach, engagement, and follow-up with members.
• Coordinate services and appointments, including appointment and wellness reminders and arranging transportation.
• Engage in health promotion activities and knowledge sharing.
• Share information about members’ circumstances with the care manager and other care team members.
• Provide and track referrals and assist members in obtaining and maintaining community-based resources and social support services.
• Participate in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Implement workflows, policies, procedures, and documentation standards that promote whole-person care.
• Maintain a positive and professional image in the work setting and community, and follow policies and procedures that ensure accountability of service delivery.
• Continuously improve care management interventions and stay informed about current best practices and innovations.
• Collaborate with integrated care team members, community organizations, and RHA departments.
• Use a person-centered approach focused on individuals’ strengths, needs, and preferences to promote health, wellness, and safety; support education about self-management, disease management, and integrated healthcare planning.
• Use data to support effective, integrated, coordinated care management and ensure individual data sharing and storage comply with state and company policies.
• Implement organizational health and safety policies and procedures.
• Document services promptly for reimbursement purposes.
• Maintain frequent, regular communication with individuals served, family members, team members, and colleagues; support care planning goals and outcomes and maintain external relationships with providers, community organizations, and Clinically Integrated Networks.
• Support and participate in an ethical culture consistent with RHA’s Code of Conduct and Ethics and Compliance Program, including confidentiality and non-retaliation policies.
• Participate as assigned in quality improvement, quality assurance, quality management, safety, task force, and human rights committee meetings.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees only.
• Health insurance for full-time employees only.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED