Integrated Care Extender

Health Connect America • Nashville, TN

7d

About The Position

The Integrated Care Extender supports Integrated Care Coordinators in delivering care coordination and management services through a range of outreach, engagement, follow-up, coordination, health promotion, referral, and documentation activities. The role involves working with members and sharing relevant information with the care manager and other members of the care team. Requirements vary by state due to differing regulations and standards.

Requirements

• Tennessee: A bachelor’s degree in any discipline is required.
• North Carolina: Be at least 18 years old and have a high school diploma or equivalent.
• North Carolina: Meet at least one of these criteria: have lived experience with an I/DD or TBI and demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; have lived experience with a behavioral health condition and be a Certified Peer Support Specialist; be a parent or guardian of an individual with an I/DD, TBI, or behavioral health condition with at least two years of direct experience providing care for and navigating the Medicaid delivery system on that individual’s behalf (a parent or guardian cannot serve as an extender for their family member); or have two years of paid experience performing the described extender functions, including at least one year working directly with the Tailored Care Management eligible population.
• Employment is contingent upon meeting the requirements of a comprehensive background investigation.

Nice To Haves

• Tennessee: A bachelor’s degree in a human services-related discipline is preferred.

Responsibilities

• Perform general outreach, engagement, and follow-up with members.
• Coordinate services and appointments, including appointment and wellness reminders and arranging transportation.
• Engage in health promotion activities as defined in the Tailored Care Management Provider Manual and share knowledge.
• Share information about members’ circumstances with the care manager and other members of the care team.
• Provide and track referrals and provide information and assistance in obtaining and maintaining community-based resources and social support services.
• Participate in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Document all efforts promptly in the care manager platform, ONEcare.
• Participate in virtual team meetings and attend in-person training or meetings as determined by leadership.

Benefits

• Flexible scheduling.
• Employee Assistance Program (EAP), including eight mental health counseling sessions annually.
• Full-time employees receive paid time off and paid holidays.
• Comprehensive benefits package including medical, dental, vision, and other voluntary insurance products.
• Health Navigator access.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• 401(k) retirement plan.
• Benefits Hub.
• Tickets at Work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED