Integrated Care Extender

HEALTH CONNECT AMERICA, INC • Nashville, TN

8d

About The Position

Health Connect America is a provider of mental and behavioral health services for children, families, and adults. The organization delivers evidence-informed care in clients’ homes, communities, and offices, guided by values including client-centered care, empowerment, evidence-informed excellence, a purpose-driven culture, and adaptive leadership.

The Integrated Care Extender supports Integrated Care Coordinators in delivering care coordination and management services by performing a range of member-support activities. The role includes outreach and follow-up, coordinating appointments and transportation, supporting health promotion and referrals, sharing relevant member information with the care team, participating in case conferences, and documenting efforts in the ONEcare platform. The position also involves virtual team meetings and in-person training or meetings as determined by leadership. Qualifications vary by state.

Requirements

• Tennessee: Bachelor’s degree in any discipline.
• North Carolina: At least 18 years of age and a high school diploma or equivalent.
• North Carolina: Meet at least one qualifying pathway: have lived experience with an I/DD or TBI and demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; have lived experience with a behavioral health condition and be a Certified Peer Support Specialist; be a parent or guardian of an individual with an I/DD, TBI, or behavioral health condition and have at least two years of direct experience providing care for and navigating the Medicaid delivery system on that individual’s behalf (the parent or guardian cannot serve as an extender for their family member); or have two years of paid experience performing the described extender functions, including at least one year of paid experience working directly with the Tailored Care Management eligible population.
• Meet the requirements of a comprehensive background investigation before joining the organization.

Nice To Haves

• Tennessee: A bachelor’s degree in a human services-related discipline is preferred.

Responsibilities

• Perform general outreach, engagement, and follow-up with members.
• Coordinate services and appointments, including appointment and wellness reminders and arranging transportation.
• Engage in health promotion activities as defined in the Tailored Care Management Provider Manual and share knowledge.
• Share information about members’ circumstances with the care manager and other care team members.
• Provide and track referrals, and provide information and assistance to obtain and maintain community-based resources and social support services.
• Participate in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Document all efforts in the care manager platform (ONEcare) in a timely manner.
• Participate in virtual team meetings and attend in-person training or meetings as determined by leadership.

Benefits

• Flexible scheduling.
• Employee Assistance Program (EAP), including 8 mental health counseling sessions annually.
• For full-time employees: paid time off and paid holidays.
• For full-time employees: comprehensive benefits package including medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• 401(k) Retirement Plan.
• Benefits Hub.
• Tickets at Work.

What This Job Offers

• Job Type: Full-time