Care Management Support Assistant

CenterWell • Miami, FL

3d • Hybrid

About The Position

The Care Management Support Assistant 2 contributes to the administration of care management by providing non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness. This role will guide members/families toward, and facilitate, interaction with community resources appropriate for the care and wellbeing of members such as housing, food stamps, and other community assistance available. This position requires travel to different locations: Conviva Little Havana (2 days a week), Conviva Plaza Linda (Westchester) (2 days a week), and Conviva East Westchester (1 day a week).

Requirements

• Fully bilingual English and Spanish
• Knowledge of Microsoft Word, Excel and Outlook
• Able to learn and manage basic reporting tools
• Administration support experience in a healthcare industry
• Strong customer service skills
• Detail oriented
• Must be willing to travel locally to multiple Conviva centers.
• Effective communication skills: both written and verbal.
• Ability to multi-task, prioritize and manage time effectively.
• Effective time management skills.

Nice To Haves

• Experience working with DCF.
• Experience resourcing assistance programs to help low-income households and/or better the lives of others.
• Social services or case management experience.

Responsibilities

• Increase and maintain Dual Eligible membership by utilizing appropriate reporting tools.
• Assist patients with applying for additional services available through the Department of Children and Families (DCF) such as Food stamps, government phones, and housing.
• Address and document inquiries pertaining to renewals or any new submissions by following department process and (DCF) guidelines.
• Facilitate guidance/application for assistance available through government programs that patients could qualify for.
• Follow up on case status.
• Serve as an advocate and educator to applicants in need of assistance of services provided by DCF.
• Comply with all HIPPA and rules and regulations.
• Provide weekly and monthly reports to the direct supervisor.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed