Medical Assistant Care Management

Corewell Health • Grand Rapids, MI

6d • Hybrid

About The Position

This team member will be part of our centralized Ambulatory Care Management department alongside Care Coordinators/Care Managers, MSWs and a RD. They will contact patients after emergency room visits to provide transitions of care support as well as manage incoming patient calls from patients after their hospital discharge. The team member will manage referrals to our care management team (RNs, RD, MSWs) and provide support for scheduling, rescheduling, cancelations and no shows. The team member will complete benefit verifications for our statewide team for recently discharged patients to support care management workflows. The first six weeks would be a combination of work from home and in office time at either 60th St. or Corewell Health Place on Monroe.

Requirements

• High School Diploma or equivalent Required
• Successful completion of a competency-based medical assistant training program Required
• AHA or ARC Basic Life Support (BLS) Certification Required within 90 Days
• One of the following Required within 120 Days: AAMA Certified Medical Assistant (CMA), AMT Registered Medical Assistant (RMA), NHA Certified Medical Assistant (CCMA), NCCT Certified Medical Assistant (NCMA), NAHP Certified Medical Assistant (NRCMA)

Nice To Haves

• 1 year of relevant experience in a physician practice or healthcare setting Preferred

Responsibilities

• Contact patients after emergency room visits to provide transitions of care support.
• Manage incoming patient calls from patients after their hospital discharge.
• Manage referrals to our care management team (RNs, RD, MSWs).
• Provide support for scheduling, rescheduling, cancelations and no shows.
• Complete benefit verifications for our statewide team for recently discharged patients to support care management workflows.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED