Care Management Support Assistant

CenterWell • Miami, FL

3d • $39,000 - $49,400 • Hybrid

About The Position

The Care Management Support Assistant 2 contributes to administration of care management. You will provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness. The Care Management Support Assistant will guide members/families toward, and facilitate, interaction with community resources appropriate for the care and wellbeing of members such as housing, food stamps and other community assistance available.

Requirements

• Fully bilingual English and Spanish
• Knowledge of Microsoft Word, Excel and Outlook
• Able to learn and manage basic reporting tools
• Administration support experience in a healthcare industry
• Strong customer service skills
• Detail oriented
• Must be willing to travel locally to multiple Conviva centers.
• Effective communication skills: both written and verbal.
• Ability to multi-task, prioritize and manage time effectively.
• Effective time management skills.

Nice To Haves

• Experience working with DCF.
• Experience resourcing assistance programs to help low-income households and/or better the lives of others.
• Social services or case management experience

Responsibilities

• Increase and maintain Dual Eligible membership in by utilizing appropriate reporting tools.
• Assist patients with applying for additional services available through Department of Children and Families (DCF) such as Food stamps, government phones, and housing.
• Addresses and documents inquiries pertaining to renewals or any new submissions by following department process and (DCF) guidelines.
• Facilitate guidance / application for assistance available through government programs that patient could qualify for.
• Follow up on case status.
• Serves as an advocate and educator to applicants in need of assistance of services provided by DCF.
• Comply with all HIPPA and rules and regulations.
• Provide weekly and monthly report to direct supervisor.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed