Care Management Support Assistant

Humana • Louisiana, MO

13d • $39,000 - $49,400 • Remote

About The Position

The Care Management Support Assistant contributes to administration of care management. Provide non-clinical support to the assessment and evaluation of members' needs and requirements. This support helps achieve and/or maintain an optimal wellness state. It does this by guiding members/families toward, and facilitating interaction with, resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments. The Care Management Support Assistant Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• Must reside in Louisiana
• At least 3 years of technical experience with Microsoft Word, Excel, Outlook
• Administration support experience in a healthcare industry
• Familiarity with care and well-being resources
• Ability to multi-task, prioritize and manage time effectively
• Detail oriented
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Self-provided internet service must meet at least a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• Associate's Degree
• Microsoft Access proficiency

Responsibilities

• Provide non-clinical support to the assessment and evaluation of members' needs and requirements.
• Guide members/families toward, and facilitate interaction with, resources appropriate for the care and wellbeing of members.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Perform computations.
• Work on semi-routine assignments.
• Interpret area/department policy and methods for completing assignments.
• Identify work expectations and quality standards within defined parameters.
• Prioritize and time tasks with some latitude.
• Work under minimal direction.
• Follow standard policies/practices with some opportunity for interpretation/deviation and/or independent discretion.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree