Bilingual Care Management Support

Humana • Puerto Rico, TX

6d • $32,000 - $41,800 • Remote

About The Position

This is a remote position located in Puerto Rico. You must live in Puerto Rico to be eligible, and you must be fluent in both English and Spanish. As a Bilingual Care Management Support Assistant, you will help members take the next step toward better health and well-being by connecting with them over the phone, completing important non-clinical assessments, identifying barriers to care, and helping them access resources and benefits. This role is ideal for someone who is compassionate, detail-oriented, comfortable in a fast-paced call center environment, and motivated by work that directly supports members and care teams. The assigned shift will be 11:00 AM–8:00 PM Eastern Standard Time / 12:00 PM–9:00 PM during Daylight Saving Time.

Requirements

• Bilingual proficiency in English and Spanish, with the ability to pass required language proficiency assessments in both languages
• Minimum of 1 year of experience managing high-volume inbound and outbound calls
• Experience meeting documented productivity, quality, or service performance metrics
• Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation
• Ability to work a scheduled 8-hour shift, including a 1-hour lunch, between 11:00 AM and 8:00 PM EST as assigned
• Must live in Puerto Rico
• Must be fluent in both English and Spanish

Nice To Haves

• You create a positive member experience by treating each interaction with respect, patience, and professionalism
• You demonstrate compassion, integrity, and sound judgment when supporting members with sensitive health-related needs
• You listen to understand member needs, ask appropriate follow-up questions, and solve problems within established guidelines
• You stay up to date with department guidelines and apply training, tools, and procedures in your daily work
• You work independently, manage your time, and ask for guidance when clarification is needed
• You remain flexible and focused while adapting to changing healthcare priorities, member needs, and business processes

Responsibilities

• Engage members by phone to encourage participation in care management programs.
• Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.
• Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
• Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care.
• Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.
• Manage both inbound and outbound calls in an auto-dialer environment while documenting member information.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed