Care Management Supervisor
About The Position
New Horizon Counseling Center is seeking a Unit Supervisor to lead a team of Health Home Care Managers serving clients throughout Brooklyn & Queens. This role offers a unique opportunity to combine leadership with direct client engagement. The supervisor will mentor care managers, provide guidance on complex cases, and remain connected to clients and the communities served. The client population includes individuals with Serious Mental Illness (SMI), Substance Use Disorders, frequent hospitalizations, and housing instability, including those in shelters. The ideal candidate is a strong communicator, a supportive leader, and comfortable with community-based work.
Requirements
- Bachelor's degree in Social Work, Psychology, Sociology, Education, Nursing, Human Services, Healthcare Management, or a related field.
- At least 3 years of experience in case management, care coordination, or a related field.
- Experience working with individuals with SMI and/or individuals experiencing homelessness or housing instability.
- Strong communication, organization, leadership, and problem-solving skills.
- Ability to work independently while collaborating effectively with a team.
- Comfortable traveling throughout Brooklyn and Queens for client and staff support.
Nice To Haves
- Master's degree strongly preferred.
- Experience with Health Home Care Management.
- Experience working with shelters, hospitals, behavioral health providers, or community-based organizations.
Responsibilities
- Supervise and support a team of Care Managers, providing regular individual and team supervision.
- Coach staff through challenging cases and professional situations, conducting case reviews and helping staff develop interventions and care plans.
- Support staff development, training, and performance, assisting staff with high-risk situations, safety planning, and incident reporting.
- Participate in community-based client visits throughout Brooklyn and Queens, visiting clients in homes, shelters, hospitals, and other community settings.
- Ensure clients receive appropriate follow-up after ER visits and hospitalizations, and advocate for clients to address barriers to care.
- Monitor client satisfaction and ensure services meet client needs.
- Review progress notes, assessments, and care plans, and maintain quality documentation in the EHR.
- Manage staff schedules, caseload assignments, and documentation, ensuring compliance with Health Home policies and clinical standards.
- Utilize Outlook, Word, Excel, and other systems for communication and reporting.
- Collaborate with shelters, hospitals, healthcare providers, and social service organizations, strengthening relationships with community partners.
- Assist with crisis intervention and client advocacy when needed.
Benefits
- Medical, dental, and vision benefits
- Paid vacation, sick time, and holidays
- Supportive and collaborative work environment
- Professional development and training opportunities
- Flexible scheduling within the needs of the program
- Opportunity for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
