Care Coordinator

Consumer Direct Care Network•Albuquerque, NM

3d•Hybrid

About The Position

The Care Coordinator role at Consumer Direct Care Network (CDCN) focuses on coordinating the day-to-day implementation of contractual requirements within state Medicaid guidelines. This involves training, enrolling, reporting, auditing, and ensuring compliance with contract deliverables and company best practices. The Support Broker/Consultant aspect of the role involves assisting members with plan/budget development, submission, and revision. CDCN is a growing company specializing in home and community-based services that support individuals with disabilities and older adults to remain in their homes and communities.

Requirements

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
6 years’ experience serving individuals with disabilities preferred
Combination of education and experience
Ability to work flexible and/or extended hours, if needed, to meet the job requirements
Employees must provide their own reliable internet if working a remote/hybrid position
Comfortable with public speaking
Communicate effectively

Nice To Haves

Bilingual preferred in various locations

Responsibilities

Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions, and revisions
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise, and complete special projects including, but not limited to developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate clients on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer Relationship Management (CRM) database
Compile information for internal or external auditors
Other duties as assigned