Care Coordinator - OPBH & Vitality for Life - Full Time

WASHOE BARTON MEDICAL CLINIC•Gardnerville Ranchos, NV

52d•Onsite

About The Position

The Care Coordinator provides comprehensive care management services to patients receiving treatment through the Outpatient Behavioral Health Clinic. The position focuses on improving patient outcomes through assessment, care coordination, resource management, patient advocacy, interdisciplinary collaboration, and community partnership development. The Care Coordinator serves as a central point of contact for patients with complex behavioral health, medical, and psychosocial needs and works to reduce barriers to treatment, improve engagement in care, and promote recovery-oriented outcomes.

Requirements

Bachelor’s degree in a mental health or related field required (e.g. Counseling, Social Work, Psychology, etc.)
Minimum two (2) years of experience within behavioral health, healthcare, care management, or related field.
Demonstrated skills in the areas of de-escalation, negotiation, communication (verbal and written), conflict resolution, interdisciplinary collaboration, care/case management, creative problem solving, and critical thinking.
Knowledge of outpatient and inpatient behavioral health services, including community and organizational resources, and patient care process.
Basic knowledge of quality improvement, insurance verification and utilization management as it relates to third-party payers.
Excellent verbal and written communication skills required.
Demonstrates flexibility via an ability to adapt to changing priorities and regulations.
Intermediate computer skills required.
Non-Violent Crisis Intervention (within 90 days of hire).

Nice To Haves

Master’s degree in mental health field preferred (e.g. Counseling, Social Work, Marriage and Family).
Community Health Worker preferred.
Licensed Master Social Worker preferred.

Responsibilities

Conduct comprehensive biopsychosocial assessments to identify patient strengths, needs, risks, and barriers to care.
Develop, implement, monitor, and update individualized care management plans in collaboration with patients, families, and treatment team members.
Identify high-risk, high-utilization, and medically complex behavioral health patients who may benefit from enhanced care management services.
Coordinate transitions of care between outpatient, inpatient, emergency department, primary care, specialty care, and community-based services.
Monitor patient progress toward treatment goals and intervene when barriers to care or treatment adherence are identified.
Support patients in achieving improved health outcomes, increased functioning, and enhanced quality of life.
Utilize evidence-based and recovery-oriented approaches to support patient engagement and self-management.
Maintain accurate and timely documentation in the electronic health record in accordance with organizational, regulatory, and payer requirements.
Provide supportive interventions, psychoeducation, and patient-centered coaching to enhance treatment participation and engagement.
Assist patients and families in understanding diagnoses, treatment recommendations, available services, and healthcare systems.
Advocate for patient needs within the healthcare system and community service networks.
Identify social determinants of health impacting patient outcomes and develop strategies to address identified needs.
Conduct routine follow-up contacts with patients to monitor progress, reinforce treatment plans, and assess emerging concerns.
Assist patients in navigating healthcare, behavioral health, social service, and community support systems.
Collaborate with providers regarding patient safety concerns, changes in functioning, or emerging treatment needs.
Support crisis prevention planning and facilitate linkage to appropriate crisis intervention services when needed.
Assess patient eligibility for public benefits, financial assistance programs, insurance resources, transportation assistance, housing supports, and other community resources.
Facilitate referrals and coordination with community agencies to address identified patient needs.
Monitor resource utilization and service engagement to promote efficient and effective care delivery.
Assist patients in accessing appropriate levels of care, including outpatient treatment, intensive outpatient programs, residential treatment, inpatient psychiatric services, substance use treatment, and supportive services.
Identify gaps in available services and communicate trends and barriers to leadership.
Participate in utilization management activities that support appropriate care coordination and resource stewardship.
Track and report care management outcomes and quality indicators as assigned.
Serve as a liaison between patients, families, providers, healthcare organizations, and community agencies.
Participate in multidisciplinary treatment team meetings, case consultations, and care coordination activities.
Maintain effective communication with psychiatrists, therapists, primary care providers, nursing staff, hospital departments, and external service providers.
Facilitate information sharing, treatment coordination, and continuity of care while adhering to confidentiality regulations.
Communicate patient needs, treatment barriers, and care management recommendations to members of the healthcare team.
Promote collaborative decision-making and patient-centered care planning.
Develop and maintain collaborative relationships with community organizations, social service agencies, healthcare providers, schools, law enforcement, public health agencies, and other stakeholders.
Maintain current knowledge of local, regional, and state behavioral health and social service resources.
Participate in community meetings, coalitions, and collaborative initiatives that support behavioral health service delivery.
Facilitate warm handoffs and coordinated referrals to community-based providers and support programs.
Assist in identifying opportunities to improve access to services and strengthen community resource networks.
Represent the behavioral health clinic in community outreach and partnership activities as assigned.
Maintain compliance with all federal, state, accreditation, hospital, and departmental requirements.
Participate in quality improvement initiatives, program evaluation activities, and outcome monitoring.
Adhere to professional social work ethics, standards of practice, and applicable licensure requirements.
Maintain competency through ongoing professional development and continuing education.

Benefits

Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
Vanguard 401(k) with match.
Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA).
Employer Paid Basic Life and AD&D insurance.
Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
Earned Time Off, Sick Leave and Paid Holidays.
Nevada 529 College Fund.
Unum Employee Assistance Program.
Employer paid Credit monitoring and Identity Theft Program through CyberScout.
Tuition Reimbursement, Clinical Ladder & HRSA Loan Repayment Program (for qualifying positions).
Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+.
Paid Volunteer Hours for staff to help in the community.