Care Coordinator - Commack

SBHU•Commack, NY

7d•Onsite

About The Position

The Care Coordinator works as part of the member services team supporting 9/11 responders. The role is based in a call center and involves interacting with members, assessing their needs, and helping them navigate the World Trade Center Health Program’s resources. The position requires handling confidential information and working with patients and families on sensitive health issues. The candidate must demonstrate professionalism and excellent communication skills. The Care Coordinator provides administrative and clerical support in collaboration with the case management team and care providers. The role also coordinates care, follows up with patients and providers to support access to care, documents interactions in the electronic medical record, and helps patients and families understand the Program and its coverage limitations. The incumbent must be willing to work and travel between the Westbury and Commack clinic locations. Occasional evenings and Saturdays are required.

Requirements

Bachelor’s degree (foreign equivalent or higher); alternatively, a combination of higher education and/or administrative experience in a healthcare setting totaling four years may be considered.
One year of full-time administrative experience in a healthcare setting.
Experience working with Microsoft Word and/or Excel.
Experience maintaining spreadsheets, performing data entry, and navigating electronic medical records and/or databases.
Professionalism and excellent communication skills.
Willingness to work and travel between the Westbury and Commack clinic locations.
Occasional evening and Saturday work is required.

Nice To Haves

Experience in electronic clinic scheduling.
Experience assisting patients with navigating healthcare systems, health insurance, and/or public healthcare programs.
Experience working with patients with comorbid health issues, including cancer, PTSD, sleep apnea, and dementia.
Experience and/or knowledge of the World Trade Center Health Program’s standards.

Responsibilities

Collaborate with the case management team and care providers to provide administrative and clerical support.
Schedule and maintain schedules for case management and other special programs, such as nutrition.
Create and maintain spreadsheets and databases of provider and community resources, including behavioral health services, disease care management specialists, and home care providers.
Produce and maintain thorough, accurate, and timely documentation, including notes in the Electronic Medical Records (EMR) system.
Document member interactions, including services provided and the topic and outcome of calls.
Assist callers with inquiries and help members navigate care related to referrals, durable medical equipment, and authorizations.
Follow up with patients, provider offices, and internal staff to support access to care and efficient care delivery.
Educate patients and families about the World Trade Center Health Program and limitations in coverage.
Assist with care coordination activities, including referrals, authorizations, transition care planning, integrated care delivery, and follow-up.
Assist with member pre-screening assessments, face-to-face assessments, and acuity assignment.
Collaborate regularly with case management and coordinate and communicate with member providers, mental health providers, and family members.
Attend and participate in meetings and training sessions as required.
Provide coverage for the case management department in various concentrations.
Perform other duties as assigned.