Care Coordinator - Commack
About The Position
The Care Coordinator works as part of the member services team supporting 9/11 responders. The role is based in a call center and involves interacting with members, assessing their needs, and helping them navigate the World Trade Center Health Program’s resources. The position requires handling confidential information and working with patients and families on sensitive health issues. Candidates should demonstrate professionalism and excellent communication skills. The Care Coordinator collaborates with case management teams and care providers to provide administrative and clerical support, including scheduling, maintaining resource databases and spreadsheets, and documenting member interactions in the electronic medical record. The role also provides direct care coordination, follow-up, patient and family education, and support with referrals, authorizations, care transitions, and other program services. The incumbent must be willing to work and travel between the Westbury and Commack clinic locations. Occasional evenings and Saturdays are required.
Requirements
- Bachelor's degree (foreign equivalent or higher), or a combination of higher education and/or administrative experience in a healthcare setting totaling four years in lieu of a bachelor's degree.
- One year of full-time administrative experience in a healthcare setting.
- Experience working with Microsoft Word and/or Excel.
- Experience maintaining spreadsheets, performing data entry, and navigating electronic medical records and/or databases.
- Professionalism and excellent communication skills.
- Willingness to work and travel between Westbury and Commack clinic locations.
- Availability for occasional evening and Saturday work.
Nice To Haves
- Experience in electronic clinic scheduling.
- Experience assisting patients in navigating healthcare systems, health insurance, and/or public healthcare programs.
- Experience working with patients with comorbid health issues, including cancer, PTSD, sleep apnea, and dementia.
- Experience and/or knowledge of the World Trade Center Health Program standards.
Responsibilities
- Collaborate with the case management team and care providers to provide administrative and clerical support.
- Schedule and maintain schedules for case management and special programs, such as nutrition.
- Create and maintain spreadsheets and databases of provider and community resources, including behavioral health services, disease care management specialists, and home care providers.
- Produce and maintain thorough, accurate, and timely documentation, including notes in the Electronic Medical Records (EMR) system.
- Document member interactions, services provided, call topics, and outcomes.
- Respond to inquiries in the call center and assist members with navigating care, referrals, durable medical equipment, and authorizations.
- Follow up with patients, provider offices, and internal staff to support access to care and efficient care delivery.
- Educate patients and families about the WTC Program and limitations in coverage.
- Assist with referrals, authorizations, transition care planning, integrated care delivery, and follow-up.
- Assist with member prescreening assessments, face-to-face assessments, and acuity assignments.
- Collaborate with case management and coordinate and communicate with member providers, mental health providers, and family members.
- Attend and participate in meetings and training sessions as required.
- Provide coverage for the case management department in various concentrations.
- Perform other duties as assigned.
- Work and travel between the Westbury and Commack clinic locations; work occasional evenings and Saturdays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
