Care Coordinator - Davita IKC - Norwalk, CT

DAVITA • Norwalk, CT

5d • $19 - $23 • Hybrid

About The Position

DaVita Integrated Kidney Care is hiring a Care Coordinator to help patients with complex chronic conditions navigate their care and access appropriate resources. The Care Coordinator works closely with Nurse Practitioners and RN Case Managers, as well as dialysis clinics, health plans, providers, and other stakeholders, to coordinate services and keep patients moving through the continuum of care.

The role is full-time, Monday through Friday, with a daily start time between 7:00 and 8:00 a.m. The Care Coordinator works in clinics or partner practices as needed, typically three to five times per week, and commutes to multiple DaVita clinics and/or partner practices in the designated market and surrounding areas. Mileage is reimbursed, and reliable personal transportation is required. When working from home, the teammate must have a quiet, private workspace and high-speed internet. Flexibility is required as needed to meet patient and clinic needs.

DaVita describes its workplace as a mission-driven, collaborative care team and offers a flexible hybrid schedule with opportunities for professional growth. The role is part of a community-focused organization committed to belonging and equal opportunity.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a professional office environment.
• Ability to handle confidential information with discretion and sound judgment.
• Strong verbal communication skills.
• Proficiency in Microsoft Office, Excel, and Outlook.
• Commitment to service excellence and patient satisfaction.
• Ability to work autonomously while collaborating effectively with a team.
• Reliable personal transportation to commute among clinics and partner practices; mileage is reimbursed.
• When working from home, ability to provide a quiet, private workspace with reliable high-speed internet.
• Flexibility to meet patient and clinic needs.

Nice To Haves

• Prior experience with Electronic Medical Records.
• 1–3 years of clinical medical office experience.
• CNA or MA experience.
• Experience coordinating care, including referrals or care management.
• Familiarity navigating insurance payers.
• Experience in direct patient care or support.
• Prior experience in a medical office environment.

Responsibilities

• Coordinate patient care by helping ensure access to eligible resources and programs and assisting with referrals and provider appointments.
• Make outbound calls and respond to inbound calls from patients, providers, and Village resources.
• Complete non-clinical screenings and pathways under the Manager’s guidance, escalating to the Integrated Care Nurse when needed.
• Complete assigned tasks to help the clinical team move patients through the continuum of care.
• Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
• Communicate with patients in a timely and professional manner.
• Maintain accurate, complete, and confidential documentation.
• Demonstrate effective two-way oral and written communication.
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace®.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through StarLearning.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED