Care Coordinator - Davita IKC - Louisville, KY

DAVITA • Louisville, KY

1d • $19 - $23 • Hybrid

About The Position

DaVita Integrated Kidney Care is hiring a Care Coordinator to support patients with complex chronic conditions. The Care Coordinator works closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate access to resources, and help keep patients moving through the care continuum. The role involves working in clinics and partner practices as needed, typically 3–5 days, and commuting to multiple DaVita clinics and/or partner practices in the listed service area. Mileage is reimbursed, and reliable personal transportation is required. The position is full-time, Monday through Friday, with a daily start time between 7:00 and 8:00 AM. Flexibility is required to meet patient and clinic needs. When working from home, the teammate must have a quiet, private workspace and high-speed internet.

The Care Coordinator supports patient access to eligible resources and programs, assists with referrals and provider appointments, and performs non-clinical screenings and pathways under a Manager’s guidance. The role includes frequent communication with patients, providers, Village resources, clinical teams, dialysis clinics, health plans, and other stakeholders, along with maintaining accurate, complete, and confidential documentation. The position calls for strong two-way communication, service excellence, sound judgment, independent work, and effective collaboration.

DaVita describes its workplace as a mission-driven, collaborative community focused on belonging and high-quality patient care. The company provides a competitive rewards package, with benefits eligibility beginning on the first day of the month following or coinciding with one month of continuous employment. The role is open for a minimum of three days. The posted wage range is $19.29–$22.50 per hour, with compensation dependent on qualifications, skills, competencies, and experience.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a professional office environment.
• Ability to handle confidential information with discretion and sound judgment.
• Strong verbal communication skills.
• Proficiency in Microsoft Office, Excel, and Outlook.
• Commitment to service excellence and patient satisfaction.
• Ability to work autonomously while collaborating effectively with the team.
• Reliable personal transportation for travel to multiple clinics and/or partner practices; mileage is reimbursed.
• When working from home, a quiet, private workspace with reliable high-speed internet.
• Flexibility to meet patient and clinic needs.

Nice To Haves

• Prior experience with Electronic Medical Records.
• 1–3 years of clinical medical office experience.
• CNA or MA experience.
• Experience coordinating care, including referrals or care management.
• Familiarity navigating insurance payers.
• Experience in direct patient care or support.
• Prior medical office environment experience.

Responsibilities

• Coordinate patient care by ensuring access to eligible resources and programs and assisting with referrals and provider appointments.
• Make outbound calls and respond to inbound calls from patients, providers, and Village resources.
• Complete non-clinical screenings and pathways under the guidance of the Manager, escalating to an Integrated Care Nurse as needed.
• Assist the clinical team with moving patients through the continuum of care by completing assigned tasks.
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
• Communicate directly with patients in a timely and professional manner.
• Maintain accurate, complete, and confidential documentation.
• Demonstrate effective oral and written two-way communication.
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources.
• EAP counseling sessions.
• Access to Headspace®.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs, including on-demand virtual leadership and development courses through StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED