Care Coordinator - Davita IKC - Bethlehem, PA
About The Position
DaVita Integrated Kidney Care is hiring a Care Coordinator to help patients with complex chronic conditions navigate care and access resources. The coordinator works closely with Nurse Practitioners and RN Case Managers to coordinate services, facilitate referrals, and support patients through the continuum of care. The position is full-time, Monday through Friday, with a daily start time between 7:00 and 8:00 a.m. Work in clinics or partner practices is required three to five times per week, including travel to multiple DaVita clinics and/or partner practices in the designated market and surrounding areas. Mileage is reimbursed, and reliable personal transportation is required. When working from home, the coordinator must have a quiet, private workspace and high-speed internet. Flexibility is required as needed to meet patient and clinic needs.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a professional office environment.
- Ability to handle confidential information with discretion and sound judgment.
- Strong verbal communication skills.
- Proficiency in Microsoft Office, Excel, and Outlook.
- Commitment to service excellence and patient satisfaction.
- Ability to work autonomously while collaborating effectively with the team.
- Reliable personal transportation for travel to clinics and partner practices.
- A quiet, private home workspace with reliable high-speed internet.
Nice To Haves
- Prior experience with Electronic Medical Records.
- 1–3 years of clinical medical office experience.
- CNA or MA experience.
- Experience coordinating care, including referrals or care management.
- Familiarity navigating insurance payers.
- Experience in direct patient care or support.
- Prior experience in a medical office environment.
Responsibilities
- Coordinate patient care by ensuring access to eligible resources and programs and assisting with referrals and provider appointments.
- Make outbound calls and respond to inbound calls from patients, providers, and Village resources.
- Complete non-clinical screenings and pathways under the Manager’s guidance, escalating to the Integrated Care Nurse as needed.
- Complete tasks as directed to help the clinical team move patients through the continuum of care.
- Identify eligible member resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to support program enrollment.
- Communicate with patients in a timely and professional manner.
- Maintain accurate, complete, and confidential documentation.
- Demonstrate effective two-way oral and written communication.
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
