Care Coordinator (Neurodevelopmental Disorder Care)
About The Position
The Neurodevelopmental Disorder Care Coordinator (NDD-CC) supports Via Care’s primarily pediatric dental patients with neurodevelopmental disorders and their caregivers and families as they navigate the care system. The coordinator links eligible patients to case management, dental and primary care, behavioral and other clinical services, and external social services. The role serves as a liaison among patients and caregivers, pediatric and dental providers, and community organizations, advocating for patients and helping ensure relevant information is shared among parties. The position includes in-reach and program coordination by in-person and telephone outreach, management of internal and external referrals, and navigation of program eligibility, including Medi-Cal eligibility. The coordinator also supports other team members working on the pediatric NDD dental program and participates in monthly meetings and NDD training. This role works within an interdisciplinary integrated-care team to provide education, outreach, case management, and navigation for members with complex medical and social needs. It requires work across multiple locations, including Via Care clinics and external social service provider offices, and may involve some evening and weekend hours. The position is full-time, located in Los Angeles, California, with a posted pay range of $24.00–$29.01 per hour.
Requirements
- At least 2 years of relevant experience.
- Bilingual English/Spanish.
- Able to work flexible hours, including some evenings and weekends.
- Willingness to work in various settings, including Via Care clinics and external social service provider offices.
- High mobility to connect with patients at various locations.
- Excellent driving record and automobile insurance coverage.
- Subject to a criminal background check before employment.
- TB clearance, renewed annually.
- Compliance with mandated vaccinations and boosters; vaccines and boosters as needed.
Nice To Haves
- Master of Social Work (MSW) or Master of Public Health (MPH).
- Experience working with children and/or adults with neurodevelopmental disorders.
Responsibilities
- Provide education, outreach, case management, and navigation services to qualifying members with complex medical and social needs.
- Collaborate with individual case managers to connect patients with neurodevelopmental disorders to primary care providers and related providers, supporting access to health and behavioral interventions.
- Reach out to existing pediatric NDD patients and caregivers to increase program caseloads.
- Handle internal and external referrals to the pediatric NDD dental program, including referrals from clinic providers, partners, and outreach leads.
- Support patients and caregivers as a patient advocate and healthcare-system navigator.
- Coordinate continuity of patient care with external healthcare organizations and facilities.
- Facilitate comprehensive health self-screenings and collect relevant functional, environmental, psychosocial, employment, housing, educational, and health information.
- Engage families, conduct assessments, suggest referrals, provide feedback to dental providers, and document activities.
- Educate caregivers about the healthcare system and facilitate relationship-building with it.
- Participate in activities related to the pediatric NDD dental program and collaborate with clinic partners and other NDD care team members.
- Attend monthly meetings and ongoing training in neurodevelopmental healthcare and care coordination; stay current on program changes.
- Advise patients and others about available healthcare and other facilities, assist them in using services, and follow up when required.
- Assist with gathering and evaluating program data and perform incidental clerical duties, such as recordkeeping, answering telephones, and arranging appointments.
- Support other team members in coordinating the pediatric NDD dental program and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
