Care Coordinator (Oncology)

Valeris•Remote, Texas, TX

37d

About The Position

Valeris is proactively building a pipeline of candidates for a Care Coordinator role focused on oncology. The Care Coordinator owns patient cases from initiation through closure, helping patients navigate benefits, prior authorizations and appeals, financial assistance eligibility, and other program-related needs. The role supports patients, prescribers, healthcare providers, and client stakeholders through email, inbound and outbound calls, and Valeris’ Lynk technology. It requires strong ownership, attention to detail, patient focus, and problem-solving skills. The position includes relationship management, patient and provider communications, inbound call handling, and personalized case management. Coordinators identify benefit coverage and next steps, coordinate assistance programs and relevant clinical support, document activity, and report adverse events and other specified matters under applicable procedures. The role operates in a professional office environment and routinely uses standard office equipment. Remote work eligibility depends on meeting work-from-home criteria and business need. The required schedule is an 8.5-hour shift between 8 a.m. and 9 p.m., Monday through Friday. Minimal travel flexibility is preferred. Valeris describes itself as a life sciences commercialization partner supporting patient access and adherence to critical medications. It serves more than 500 life sciences customers and has supported millions of patients. The company is headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana. Employment offers are contingent on a successful background check and, depending on the position, a drug screen.

Requirements

Bachelor’s degree strongly preferred, or equivalent experience required.
Ability to work an 8.5-hour shift between 8 a.m. and 9 p.m., Monday through Friday.
Detail-oriented, with professional telephone etiquette and clear, concise communication.
Basic computer knowledge and ability to multitask effectively.
Demonstrated self-awareness, emotional recognition, and ability to manage disruptive impulses.
Honesty, integrity, accountability for performance, and confidence in one’s capabilities.
Flexibility in adapting to change; innovation and openness to new ideas.
Achievement-driven approach, initiative, persistence, and alignment with group or organizational goals.
Service orientation, including anticipating, recognizing, and meeting the needs of patients and care partners.

Nice To Haves

Customer service experience.
Healthcare industry experience.
Spanish and English bilingual skills.
Ability to type at least 35 words per minute with 97% accuracy.
Flexibility to travel as needed, though travel is very minimal.
Eligibility to work remotely, subject to meeting all work-from-home criteria and business need.

Responsibilities

Build trusted relationships with patients, prescribers, and client stakeholders through proactive communication and timely, accurate execution of deliverables.
Manage relationships in compliance with healthcare laws and regulations.
Conduct program welcome calls and post-benefit-investigation calls with patients and physicians to explain coverage options.
Manage client inquiries that cannot be resolved by the client through reporting, and manage applicable healthcare-provider inquiries under business rules.
Handle inbound calls according to program-approved FAQs and triage patients to appropriate internal or external resources.
Provide personalized case management to patients and healthcare providers, including communicating benefit coverage and next steps for obtaining coverage.
Use electronic tools to identify benefits and payer coverage, and complete manual benefit investigations when needed.
Identify and communicate plan coverage, including prior authorization, appeals, tier exceptions, and formulary exclusions.
Use electronic resources and, when needed, outbound calls to payers and healthcare providers to follow up on benefit coverage submissions and outcomes.
Coordinate nurse teaching with field-based nurse educators and nurse follow-up for adherence services, when applicable to the program.
Identify peer-support resources for patients.
Coordinate product shipment through patient assistance or bridge programs from the PharmaCord pharmacy.
Proactively communicate when prior authorization reverification or patient assistance program re-enrollment is needed.
Report adverse events, product complaints, special situation reports, and medical inquiries in accordance with SOPs and business rules.
Document all activities in the PharmaCord Lynk system according to business requirements.
Use Valeris’ values to support team success and meet training deadlines for corporate policies and procedures.
Follow all SOPs consistently and perform additional tasks or projects as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program services.
Company match on Health Savings Account contributions.
Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and maximum of $300,000.
Company-paid short-term disability coverage, with the option to purchase long-term disability.
401(k) retirement savings plan with 100% match on the first 5% contributed and immediate vesting.
Paid Time Off and sick leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
Inclusive, mission-driven culture and efforts to create a diverse workplace.