Care Coordinator - Families FIRST; Mesa, AZ 85204

Terros Health•Mesa, AZ

19d•$18 - $20•Onsite

About The Position

Terros Health is hiring a Families FIRST Care Coordinator at its Stapley Road Health Center in Mesa, Arizona. The Families FIRST program assists families involved with the Department of Child Safety (DCS). Under Terros Health policies and professional requirements, and with oversight from clinical staff, the Care Coordinator works with DCS, collaborative partners, and community resources to engage patients and coordinate services. The role aims to remove barriers, alleviate substance use, and improve the prospect of family reunification. The position reports to the Manager of Care Coordination. The Care Coordinator works as part of a team with DCS, clinical staff, providers, and families to support progress on DCS case plans and promote stability, sobriety, and self-sufficiency. The role includes coordinating service plans and meetings, monitoring progress and random drug and alcohol testing, connecting families with concrete supports, and maintaining required records. This is a full-time, employed position, Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexible scheduling and travel of up to 50%.

Requirements

Associate degree in a human service or behavioral health field and at least three years of related experience, including work with multi-problem families in substance abuse, child welfare, or behavioral health; alternatively, a bachelor’s degree or higher in a human service or behavioral health field.
Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
Knowledge of electronic health records.
Excellent oral and written communication skills.
Working knowledge of the child welfare/child safety system.
Have or be able to obtain CPR/First Aid certification within 60 days of assuming the role.
Pass a background check in accordance with Terros Health and DCS requirements, including no probation or parole within the last 10 years.
Pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without disqualifying events.
Hold a valid Arizona driver’s license, be at least 22 years old, have at least three years of driving experience, and meet Terros Health driving policy requirements.
Have a valid Arizona Fingerprint Clearance Card or apply for a Level 1 card within seven working days of assuming the role.
Pass a TB test.

Nice To Haves

Experience with NextGen electronic health records.

Responsibilities

Complete activities on the New Client Checklist for newly assigned patients and document them in the patient record.
Complete a Short-Term Plan with assessed patients to ensure those needing AFF services can access treatment within three business days after assessment completion.
Convene a meeting or conference call with the Service Team to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.
Schedule and conduct monthly Service Plan reviews with the Service Team, monitor progress, identify completed goals or significant changes, and update the plan quarterly for submission to the DCS Specialist.
Participate in Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM), Substance Exposed Newborn Safe Environment (SENSE), and DCS/JOBS Case Plan Staffing meetings.
Upload required documents to DCS’s designated record-keeping system within prescribed timeframes.
Monitor the random alcohol and drug testing plan for assigned patients in accordance with AFF Drug Testing Procedures.
Coordinate with the DCS Specialist regarding missed or positive tests and communicate needed changes to the testing plan.
Provide concrete supportive services based on family needs, such as car repair, housing, utilities, clothing, food, or phone assistance.
Coordinate with a Recovery Coach to confirm outreach and re-engagement activities are completed before case closure.
Complete patient-record documentation in accordance with professional practice, state licensing regulations, and company procedures, including Progress Notes, and meet Production Metrics.
Drive to various locations throughout the assigned territory to visit patients and provide services.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families.
Multiple dental plan options, including orthodontic coverage.
Vision insurance.
Group life and disability insurance.
Pet insurance.
401(k) plan with company match.
Interest-free medical line of credit.
Financial education, planning, and support resources.
Monetary company contribution toward eligible benefits.
Bilingual pay differential.
Three weeks of paid time off in the first year.
Paid sick time.
Ten paid holidays annually.
Comprehensive wellness program with challenges, activities, and prizes.
Employee Assistance Program for employees and their family members.
Trip Reduction Program.
Professional growth and career development opportunities, including scholarships, clinical supervision, and continuing education units.
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University.
Employee Discount Program savings on gym memberships, car rentals, flights, hotels, movie tickets, and more.