Care Coordinator /Case Manager / Waiver Services (ISP & Compliance)
Abundant Professional Services•Williamsburg, VA
•$45,000 - $60,000•Onsite
About The Position
Beyond Disabilities is seeking a detail-oriented Care Coordinator to support its waiver services program. This role is responsible for coordinating Individual Service Plans (ISPs), ensuring documentation compliance, and serving as a key liaison between families, Support Coordinators, and Direct Support Professionals. This position combines administrative coordination, compliance oversight, and field engagement. The ideal candidate will find purpose, connection, and hands-on impact in this role.
Requirements
- Experience in developmental disability services, waiver services, or case management
- Knowledge of Individual Service Plans (ISPs) and documentation requirements
- Experience with WAMS, Therap, or similar documentation systems
- QMHP, QDDP or QIDP Certified
- Strong organizational and communication skills
- Ability to manage multiple cases and deadlines is a Must
- Commitment to confidentiality and professional standards
Nice To Haves
- Bachelor's degree in health/human services preferred
Responsibilities
- Coordinate Individual Service Plan (ISP) meetings with Support Coordinators and families.
- Ensure ISP Parts I–V are accurate and certified for each individual served.
- Complete and manage ISAR submissions in WAMS.
- Address pended or rejected authorizations and follow up with Support Coordinators.
- Conduct case reviews to ensure compliance with service plans.
- Review ISP documentation in WAMS and Therap systems.
- Verify quarterly reports for accuracy and compliance before final approval.
- Monitor documentation to ensure alignment with DMAS and DBHDS regulations.
- Provide documentation guidance and training to Direct Support Professionals.
- Serve as a primary contact for Support Coordinators and families.
- Follow up on service authorizations, discharges, and new referrals.
- Maintain clear communication with internal teams and external providers.
- Conduct monthly onsite visits for individuals receiving services.
- Review individual records for compliance.
- Monitor staff documentation and service delivery accuracy.
- Support leadership with compliance reports and recommendations.
Benefits
- Medical/Dental
- Paid Time Off
- Professional Development Training
- A supportive team environment
- The opportunity to build a career within the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
