Care Coordinator (53623)

Westcare•Pembroke Pines, FL

4d•Onsite

About The Position

The Care Coordinator coordinates services for women and parents of infants who were screened for or referred to Healthy Start. The role provides education and support related to childbirth, breastfeeding, women's health, and parenting for pregnant women and families with children ages 0–3. The coordinator explains Healthy Start services, identifies risk factors, encourages participation, and develops cooperative relationships with primary health care providers. The position provides care coordination and referrals based on risks identified through prenatal or infant screening and initial contact. It helps clients access community resources and services that support maternal and infant well-being, and may facilitate referrals to ensure clients connect with services. The coordinator maintains a caseload of approximately 40 or more consumers per month and ensures that referrals, closures, progress notes, and client records are accurate, current, and appropriately documented in agency databases. The role requires timely, professional communication with clients and providers; preparation of correspondence and administrative reports; attendance at assigned meetings and training; and adherence to Healthy Start requirements, program guidelines, confidentiality standards, and agency procedures. Short-term psychosocial care may be provided if the employee meets the qualifications. The Care Coordinator also completes required orientation and training, maintains productive working relationships, and performs other duties as assigned. Work is primarily performed in an office setting, with some outdoor activities potentially required. The position may involve working in office, residential, or outdoor environments; occasional lifting and carrying up to 50 pounds; extended sitting, standing, and walking; computer and telephone use; and use of approved physical and mental/verbal de-escalation techniques. Potential exposure to human blood, body fluids, or tissues may occur as a condition of employment, and personal protective equipment is available.

Requirements

Graduation from an accredited four-year college with a degree in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or a related field; certain minimum qualifications may be substituted with other training, education, and/or experience.
Two years of public health or community development experience.
Valid driver's license and ability to obtain and maintain WestCare vehicle insurance.
CPR certification, First Aid certification, and an annual tuberculosis test.
Working knowledge of Microsoft Office products, including Excel, Word, and Outlook.
Knowledge of HIPAA, professional ethics, consumer rights, and confidentiality.
Ability to work effectively with diverse populations and culturally diverse staff, and to respect cultural and ethnic values and differing understandings of health, wellness, and family.
Ability to use trauma-informed care principles and identify and describe key signs, symptoms, impacts, and manifestations of trauma; awareness of the differences between trauma-informed and trauma-specific services.
Understanding of relationships among substance use, mental disorders, and trauma, and of different forms and sources of abuse and trauma.
Strong written, oral, and interpersonal communication skills.
Ability to exercise good judgment and discretion and adhere to high ethical and confidentiality standards.
Ability to prioritize and work effectively in a fast-paced, changing professional environment, both independently with minimal supervision and as part of a team.
Dependability, good attendance, flexibility, responsiveness to supervisor requests, and ability to accept direction and supervision.
Ability to establish and maintain effective working relationships with consumers, coworkers, external partners, and regulatory agencies.
Professional demeanor, courtesy, tact, positive attitude, integrity, and good workmanship.
Ability to maintain a safe, clean, and orderly work area and follow agency safety and incident-reporting procedures.
Ability to perform essential duties with or without accommodation, including mobility and physical activity; occasional lifting and carrying of up to 50 pounds; computer and telephone use; and the ability to use approved physical and mental/verbal de-escalation techniques.
Ability to communicate spoken information, hear detailed oral communication, and see clearly at close and distant range.
Ability to collect and analyze complex numerical, written, and verbal information and reach logical conclusions.
Ability to cooperate and exchange information with clients, coworkers, managers, the public, and employees at all levels, and to work under stress in emotionally charged settings.

Nice To Haves

Bilingual ability.
Familiarity with WestCare services and programs.

Responsibilities

Respond to Healthy Start referrals promptly and in accordance with program requirements.
Provide education and support in childbirth, breastfeeding, women's health, and parenting to pregnant women and families with children aged 0–3.
Explain Healthy Start services, identify risk factors, and encourage consumers to participate.
Develop cooperative working relationships with primary health care providers.
Provide care coordination and referrals based on risks identified through screening or initial contact.
Educate clients about community resources and connect them with services supporting women during pregnancy and children in infancy, including resources such as WIC, food banks, housing, and mental health services.
Facilitate referrals as needed to help ensure clients connect with services.
Maintain a caseload of approximately 40 or more consumers per month.
Maintain timely and accurate progress notes, consumer files, referrals, closures, and database records in accordance with Healthy Start standards and agency procedures.
Make required efforts to reach clients and follow appropriate telephone etiquette when answering calls, leaving messages, and taking messages.
Develop and maintain knowledge of maternal and child health risk factors, the Well Family System, and Florida Healthy Start Standards and Guidelines.
Generate required correspondence with clients and providers and prepare and submit accurate administrative reports on time.
Maintain established quantity and quality standards, professional documentation, and effective time management.
Attend staff meetings, training, and in-service activities as assigned or required.
Provide short-term psychosocial care when qualified to do so.
Embrace and embody WestCare Foundation's mission, vision, guiding principles, clinical vision, and goals.
Complete orientation and mandated training, including E-Learning Courses, within required timeframes.
Maintain confidentiality, follow ethical and safety requirements, and use trauma-informed care principles when providing services.
Perform other duties as assigned.