Care Coordinator
About The Position
The Care Coordinator is responsible for managing the patient intake process for inpatient treatment, verifying insurance, coordinating transportation for both inpatient and outpatient services, and obtaining and coordinating referrals. This role involves collaborating with various divisions and staff to ensure patient needs are met, managing work queues, and maintaining a safe work environment. The Care Coordinator must demonstrate competence in providing care for all patient populations, including pediatrics, adolescents, adults, and geriatrics, and assist in obtaining and organizing medical records.
Requirements
- High School Graduation or GED is required
- One year of work experience, preferably in a medical office setting
- Customer service skills essential
- May require BLS for certain locations and/or settings
- Ability to lift minimum 25 pounds
- Ability to perform job responsibilities in a facility with multiple levels and with or without elevator or mechanical transportation
- Operates a computer and keyboard
Nice To Haves
- post-secondary education helpful
- Medical terminology helpful
- Six months’ customer service experience desired
Responsibilities
- Performs Intake Process for Inpatient Treatment to review existing data and patient information
- Verifies Insurance Validity and aids in referral process if insurance needs obtained
- Collaborate with the Transportation Division and coordinates trips for inpatient and outpatient services
- Obtains and Coordinates Referrals from other Facilities
- Collaborate with Staff and Providers to coordinate appointments to meet patient needs
- Resolves work queue issues and manages recall and waitlists
- Operates multi-line telephones
- Collaborate with Office Staff and schedule appointments for On Demand Care
- Serves all persons served by OVP Health and OVP Health Care
- Demonstrates competence to provide care for all patient populations: pediatrics, adolescent, adult and geriatrics
- Assists in obtaining the patients/clients medical records and files applicable results or correspondence for Provider review as necessary
- Maintains safe work environment by following established infection control and safety guidelines
- Follows proper equipment cleaning procedures
- Attends continuing education and organizational programs assigned and completes annual mandatory education requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
