Care Coordinator-1

Centerstone • Marion, IL

5d

About The Position

The Care Coordinator provides wrap-around and/or intensive care coordination to youth and families with high needs. The role includes in-person, community-based child and family team meetings, IMCANS review, crisis services, and prevention and safety plan review. The coordinator works collaboratively with other service teams to meet the needs of clients assigned via Pathways and may help link clients to appropriate services, advocate on their behalf, provide support, and monitor service effectiveness.

The position provides care coordination for High Fidelity Wraparound (Tier 1 clients) or Intensive Care Coordination (Tier 2 clients), along with ongoing case management for assigned service recipients, including youth in the Family Support Program (FSP) and/or Specialized Family Support Program (SFSP). The coordinator works with clients, families, and providers to implement plans, builds natural support teams, incorporates community resources into personal growth planning, documents outreach and services, reports critical incidents, and provides community education as assigned.

Requirements

• Bachelor’s degree in a human services field; alternatively, an associate’s degree in human services with three years of mental health field work, or high school education with five years of supervised behavioral health field work, may qualify with approval.
• Prior experience as detailed in the education and experience qualifications.
• Effective written, verbal, in-person, and virtual communication skills.
• Customer service and experience techniques.
• Knowledge of the roles and functions of community resources.
• Problem-solving skills.
• Knowledge of the basic dynamics of service recipients in assigned disability groups.

Responsibilities

• Provide care coordination and support for High Fidelity Wraparound (Tier 1) or Intensive Care Coordination (Tier 2) clients.
• Work with clients, family members, and other providers to implement plans.
• Provide assertive outreach, advocacy, support, and follow-up to assigned clients.
• Document outreach attempts and ensure services and outreach identified in personal growth plans are delivered at the indicated frequency.
• Provide ongoing case management, including assessment, planning, linking, monitoring, referral, and advocacy.
• Provide case management to youth in the Family Support Program (FSP) and/or Specialized Family Support Program (SFSP).
• Help clients build a natural support team.
• Integrate natural community supports and resources into personal growth planning and service delivery for identified life domains.
• Present relevant information to support quality of care, gain feedback, and plan changes in personal growth-based services.
• Identify and report critical incidents according to Centerstone policy.
• Provide community education as assigned.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• Company-paid AD&D insurance, life insurance, and long-term disability
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time