Care Coordinator-1

Brightli • Indianapolis, IN

3d

About The Position

The Care Coordinator provides coordination of services for patients receiving Medication Assisted Treatment. The role reviews initial assessments and discharge-planning sessions to identify needs involving areas such as employment, education, healthcare, social connectedness, and criminal justice. The coordinator helps arrange outpatient services, community referrals, treatment scheduling, transportation, medical referrals, and transition planning for clients and families. The position also supports continuity of care through communication with referral sources and primary care providers, participation in staffing, and timely, accurate documentation. The coordinator represents the agency professionally, provides crisis intervention when necessary, and meets direct-service and professional-development expectations.

The position requires knowledge of case management and rehabilitation methods related to mental health and substance use disorders, available community resources, and relevant treatment methods, legal requirements, and court procedures. A bachelor’s degree in a human-service field, nursing, or education is preferred. Employment requirements include background checks, orientation and assigned training, a current driver’s license and acceptable driving record, current auto insurance, and required First Aid, CPR, and behavioral-management certifications. The role involves sedentary work, with occasional walking or standing and repetitive hand, finger, and arm movements for typing or writing.

Brightli describes its mission as improving client care, sharing resources to reduce the financial burden on community mental health centers, expanding advocacy and access to behavioral health care, and evolving the industry to better meet client needs. The organization emphasizes belonging, connection, and an inclusive workplace, and is an Equal Employment Opportunity Employer. Adult & Child Health is a smoke- and tobacco-free workplace.

Requirements

• Knowledge of case management and rehabilitation methods, principles, and techniques related to mental health and/or substance use disorders.
• Knowledge of challenges faced by people with mental illness and/or substance use disorders and how to access community resources.
• Knowledge of treatment methods and modalities, legal requirements, and court procedures related to mental illness and substance use disorders.
• Ability to evaluate services within the assigned program and provide input.
• Ability to communicate clearly and effectively verbally and in writing and produce clear, concise reports.
• Successful completion of background checks, including criminal-record, driving-record, abuse/neglect, and fingerprint checks.
• Evidence of being free of infectious and contagious disease before beginning employment and annually thereafter.
• Completion of New Hire Orientation and required training, including Relias, at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Meet applicable training requirements: Missouri staff must complete 36 hours within a two-year period; Kansas Residential Youth Homes staff must complete 18 hours annually.
• Obtain First Aid and CPR certifications within three months of beginning employment and maintain them through renewal.
• Complete applicable behavioral-management training within 30 days of employment or at the first available class: CPI for residential programs, or Peaceful Intervention or Verbal De-escalation for outpatient programs.
• Complete Direct Service Expectations within 30 days of employment.
• Extensive knowledge of the policies, procedures, and regulations of the assigned program.
• Obtain a driver’s license in the state of residence that meets that state’s requirements for chauffeuring or transporting passengers.
• Ability to perform sedentary work, including occasionally exerting up to 10 pounds of force and frequent repetitive hand, finger, and arm movements for typing or writing.

Nice To Haves

• A bachelor’s degree from an accredited college or university in a human-service field such as social work, psychology, human development and family life, criminal justice, or counseling; nursing or education is also listed as preferred.
• Some knowledge of supervisory and training techniques and practices in a substance use disorder or mental health setting.

Responsibilities

• Review initial assessments and discharge-planning sessions to identify client needs, including employment, education, healthcare, social connectedness, and criminal justice issues.
• Coordinate outpatient mental health and/or substance use disorder services as needed.
• Communicate regularly with referral sources and primary care providers about progress, transition planning, and pertinent clinical issues, and document those communications.
• Request correspondence from previous treatment providers and primary care providers.
• Participate in staffing to support continuity of care.
• Make or assist with outside referrals for needs that cannot be addressed in treatment.
• Assist with treatment scheduling and, when needed, transportation arrangements.
• Continuously develop and update individualized treatment plans.
• Represent the agency professionally.
• Ensure or assist with referrals for clients’ medical needs.
• Link families with community services and advocate on their behalf.
• Assist clients and families with transitional planning.
• Correct chart deficiencies in a timely manner and document services according to KDHE/JJA standards.
• Provide crisis intervention as necessary.
• Meet weekly direct-service expectations.
• Obtain professional-development training, including 32 hours every two years as stated in the description.
• Demonstrate interest in the company’s short- and long-term goals and objectives.
• Perform other duties as assigned by the Clinical Supervisor, Program Director, Vice President, or an Executive Team member.

Benefits

• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life insurance, and additional benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• A welcoming and supportive workplace culture that promotes well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level