Care Coordinator-1

Centerstone•Marion, IL

6d•$17 - $23

About The Position

Centerstone is a nonprofit behavioral health system serving people of all ages. The Care Coordinator provides wrap-around and/or intensive care coordination to youth and families with high needs. The work includes in-person, community-based child and family team meetings, IMCANS review, crisis services, and review of prevention and safety plans. The coordinator works collaboratively with other service teams to meet the needs of clients assigned via Pathways and may help connect clients with appropriate services, advocate for them, provide support, and monitor service effectiveness. The role provides care coordination and support for High Fidelity Wraparound for Tier 1 clients or Intensive Care Coordination for Tier 2 clients, in consultation and collaboration with clients, family members, and other providers. It also includes assertive outreach and follow-up, ongoing case management, helping clients build natural support teams, incorporating community resources into personal growth planning and service delivery, contributing to quality-of-care discussions and service planning, reporting critical incidents according to policy, and providing community education as assigned.

Requirements

Bachelor’s degree in a human services field; or an associate’s degree in human services with three years of field work in mental health; or high school education with five years of supervised field work in behavioral health, subject to approval.
Prior experience as detailed in the education and experience qualifications.
Ability to communicate effectively in writing, verbally, in person, and virtually.
Customer service and experience skills.
Knowledge of the role and function of community resources.
Problem-solving skills.
Knowledge of the basic dynamics of service recipients in assigned disability groups.

Responsibilities

Provide care coordination and support for High Fidelity Wraparound clients in Tier 1 or Intensive Care Coordination clients in Tier 2, collaborating with clients, family members, and providers to implement plans.
Provide assertive outreach, advocacy, support, and follow-up to assigned clients; document outreach attempts and provide services and outreach at the frequency specified in personal growth plans.
Provide ongoing case management, including assessment, planning, linking, monitoring, referral, and advocacy.
Provide case management to youth in the Family Support Program (FSP) and/or Specialized Family Support Program (SFSP).
Help clients build a natural support team and integrate community supports and resources into personal growth planning and service delivery.
Present relevant information to support quality of care, gather feedback, and plan changes to personal growth-based services.
Identify and report critical incidents according to Centerstone policy.
Provide community education as assigned.