PEAK - Care Coordinator
About The Position
HSC Tulsa is hiring a Care Coordinator through OU's PEAK Temporary Staffing Service. The position is designed to be temp to permanent hire and provides care management services to non-complex members. The Care Coordinator provides supportive care management, including assessments, referrals, care coordination, screenings, follow-up, and member education. This is a hybrid position. Training is in person for the first 3 or 4 weeks. For the first 90 days, or until successfully completing the Competency and Experience Check List, the employee works in the office Tuesday, Wednesday, and Thursday. After that, the employee may work from home 3 days per week and must work in the office on Wednesdays and one other chosen day. The stated work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some weekends possible.
Requirements
- Bachelor’s degree in social work or a related healthcare field.
- At least one year of experience in healthcare and social services.
- Excellent oral and written communication skills.
- Competence in Microsoft Excel and excellent organizational skills.
- Basic knowledge of the principles and practices of social and psychological casework.
- Basic knowledge of social and welfare resources available in the community, hospitals, and clinics.
- Basic knowledge of Medicare and Medicaid laws and guidelines, managed care contracts, and other legal and regulatory requirements.
- Ability to analyze and interpret a situation to determine a course of action to discuss with a supervisor.
- Ability to communicate technical data to patients, family members, or caregivers.
- Interpersonal skills and the ability to handle stressful situations.
- Basic Life Support Certification within 30 days of the hire date.
Nice To Haves
- Licensed Social Work Associate (LSWA).
Responsibilities
- Provide social services to members identified for supportive care management, including assessments, referrals, and care coordination.
- Complete Health Risk Screens for members in the supportive care group.
- Evaluate members’ social needs and refer them to appropriate social organizations for support.
- Collaborate with members’ health care providers as necessary.
- Follow up with assigned members at least quarterly to screen for additional needs.
- Provide information and educational materials about members’ disease processes, social services, or other identified needs.
- Complete periodic screenings to assess members’ level of care management and make referrals for more intensive intervention when necessary.
- Participate in case staffings and interdisciplinary teams.
- Maintain timely documentation of care management activities in the management information system.
- Maintain professional communication and follow-up with care managers, healthcare providers, nurses, and clinic social workers regarding requests for information and assistance.
- Participate in and provide feedback on process changes and updates.
- Use database management, reporting, and information systems to gather data, organize reports, and identify individuals eligible for care management.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
