Care Coordinator

Neuronetics, Inc. • Delray Beach, FL

2d • $23 - $25 • Onsite

About The Position

Greenbrook Mental Wellness Centers is seeking a Care Coordinator to connect prospective patients with treatment and guide them from initial consultation through treatment readiness. The role provides educational consultations and financial resource counseling, supports informed decisions about insurance and anticipated costs, and coordinates patient progression into care. The Care Coordinator works with patients and internal teams in a fast-paced mental health setting, maintaining accurate records and delivering a compassionate, responsive experience. The position is based in a corporate office in Delray Beach, Florida, and the posting describes evening hours.

Requirements

• Strong commitment to outstanding patient care and internal and external customer service.
• Ability to interact professionally, compassionately, and appropriately with a diverse patient population in a mental health setting.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple responsibilities, including time and change management.
• Enthusiastic, self-starting approach and willingness to learn and provide flexible support.
• Commitment to collaborative teamwork and creative problem-solving.
• Proficiency with Microsoft Office applications and EHR systems.
• Ability to operate a motor vehicle and hold a valid driver’s license.
• Applicants must be authorized to work for any employer in the United States; the company is unable to sponsor or assume responsibility for employment visa or work authorization.

Nice To Haves

• Bachelor’s degree in business, healthcare management, marketing, psychology, or a related field preferred.
• A high school diploma, associate degree, Medical Assistant qualification, or other clinical certification may be considered with additional years of applicable work or managerial experience.
• At least three years of experience in a mental health office setting or other patient-care specialty practice preferred.
• Experience with AdvancedMD and Salesforce preferred.
• Knowledge of marketplace insurance payers and medical necessity guidelines highly recommended but not required.

Responsibilities

• Provide educational consultations and financial resource counseling to prospective patients, maintaining clear and consistent communication throughout the conversion experience.
• Review available insurance benefit information, explain anticipated financial responsibility, and collaborate with internal teams to support informed patient decisions.
• Use motivational and clinical interviewing techniques to collect general medical, social, and psychiatric history for clinical documentation.
• Compile and upload consultation and other patient documents to relevant internal systems.
• Manage patient progression from consultation through scheduling milestones and proactively address scheduling, insurance, and patient-related barriers.
• Complete timely, accurate handoffs to assigned Case Managers, communicating required documentation and outstanding patient needs.
• Coordinate and schedule patient appointments according to organizational workflows and provider availability while maintaining accurate patient records.
• Identify missed consultations or stalled patient progression and assign follow-up to the appropriate party.
• Maintain accurate, timely patient data in Salesforce and AdvancedMD, including consultation documentation, scheduling status, pipeline progression, and communication logs.
• Stay informed about current and changing insurance criteria and communicate relevant changes with stakeholders.
• Escalate patient concerns and incidents to management or providers as appropriate.
• Collaborate with Case Managers, Authorization Specialists, providers, center staff, revenue cycle teams, and other cross-functional partners to support timely progression into treatment.
• Communicate responsively with prospective patients by phone, email, text, and EHR messaging to support timely scheduling and conversion.
• Complete and maintain required training and certifications.
• Follow applicable federal and state compliance requirements, organizational codes and policies, healthcare fraud, waste, and abuse laws, and OSHA and HIPAA privacy rules.
• Perform other related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Optional supplemental medical insurance
• Health savings and flexible spending accounts
• Company-paid life insurance and additional voluntary life insurance
• Company-paid short-term and long-term disability insurance
• 401(k) savings and investment plan with company contribution
• Paid vacation and personal time for non-exempt salaried employees, accrued per pay period
• Flex-PTO for full-time exempt employees
• Paid sick leave where applicable and required by state law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed