Care Coordinator - Front Desk

Confluent Health • Phoenix, AZ

6d

About The Position

Care Coordinators at Confluent Health and its affiliated brands are central to the patient experience, providing an organized, warm, and professional first point of contact for patients. This fast-paced, multitasking role supports patients and the clinical team through front desk operations, referral coordination, appointment scheduling, payment collection, and protection of patient privacy. Comprehensive training is provided, including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing support from clinic leadership. The role offers clear growth pathways into clinic management, operations, and leadership.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular interaction with the public in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable and confident communicating by phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency, including the ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• 401(k) with a 4% employer match.
• Comprehensive training.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED