Care Coordinator (Remote in CA)
About The Position
The Care Coordinator welcomes and orients prospective patients to health enhancement programs and coordinates the delivery of quality services through appropriate data gathering and resource referrals. The role is the primary point of contact for patient communication in support of the Health Enhancement/Education team, helping maintain continuity of care and improve patient outcomes. For employees located in California, the position may be performed remotely, subject to UnitedHealth Group’s Telecommuter Policy. The coordinator contacts patients about chronic condition management programs, explains available programs, tools, resources, and services, and supports appropriate enrollment. The role coordinates referrals, scheduling, mailed materials, follow-ups, and communication among patients and care-team members. It also provides scripted health education and monitoring, documents correspondence, and handles protected health information in accordance with HIPAA standards. The position requires meeting productivity targets and may include additional duties as assigned.
Requirements
- High school diploma, G.E.D., or equivalent.
- At least 1 year of experience in a healthcare setting.
- Computer literacy.
- Basic Microsoft Office skills.
- Ability to work with multiple computer platforms simultaneously.
- Outstanding customer service skills.
- Excellent verbal and written communication skills, including the ability to read, write, speak, and understand English clearly.
- Good critical-thinking skills and resourcefulness.
- Ability to solve problems and assist patients with issues and challenges.
- Health literacy and cultural awareness skills to coordinate patient-centered care effectively.
- Basic understanding of managed care principles.
- Understanding of Medicare and Medi-Cal/Medicaid benefits.
- Ability to perform multiple tasks.
- Ability to manage workload and complete assigned tasks within designated timeframes.
- Bilingual ability in English and a needed language, based on the demographic needs of the patient panel.
Nice To Haves
- Bilingual Spanish.
- At least 1 year of experience as a medical assistant or in a clinical administrative capacity with the organization.
Responsibilities
- Demonstrate behavior and communication that reflect a commitment to superior customer service, quality, care, and concern for internal and external customers.
- Contact patients about participation in chronic condition management programs and document correspondence.
- Conduct timely outreach and serve as a primary point of contact between patients and the Health Enhancement/Education team, addressing questions and concerns.
- Confirm patients understand available programs and provide information about tools, resources, and services.
- Coordinate ongoing patient care, resource allocation, referrals, and notifications with team members.
- Notify the Health Enhancement/Education team of patient requests and referral needs, and facilitate referrals.
- Identify, recommend, and support appropriate enrollment in health enhancement and community-based assistance or support programs.
- Assist in care delivery by providing scripted health education and monitoring.
- Expedite referrals, confirm program scheduling and receipt of mailed materials, and coordinate and notify team members about follow-ups.
- Meet or exceed productivity targets.
- Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
- Perform additional duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
