Field Care Coordinator - Remote in Caldwell, ID
About The Position
UnitedHealth Group is hiring a Field Care Coordinator to serve as the primary care manager for a panel of dual eligible members with chronic and complex health care needs. The role supports the broader care management team through clinical and non-clinical activities that promote person-centered care coordination. Work focuses on members’ medical, behavioral, and socioeconomic needs to encourage appropriate service utilization and improve quality of care. The coordinator engages members face-to-face and by telephone, assesses their needs, develops individualized care plans, coordinates services and transitions, and connects members with internal teams, providers, and community resources. The position operates in a fast-paced environment requiring multitasking, attention to detail, and strong organizational skills. It is remote for candidates located in Caldwell, Idaho, or surrounding areas, with travel within the assigned territory to meet members and providers up to 50% of the time depending on member and business needs. Telecommuters must follow UnitedHealth Group’s Telecommuter Policy.
Requirements
- Current Idaho LCSW, LMSW, LSW, LCPC, LPC, LMFT, or LAMFT license, or an RN license.
- At least 1 year of experience working with people who have Medicaid or Medicare or significant social drivers of health needs.
- At least 1 year of experience with MS Office, including Word, Excel, and Outlook.
- Access to a designated quiet workspace at home, separated from non-workspace areas, where Protected Health Information can be secured.
- Reside in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
- Reliable transportation and a valid U.S. driver’s license, with the ability to travel within the assigned territory to meet members and providers up to 50% of the time depending on member and business needs.
Nice To Haves
- Two-year degree and at least 2 years of experience, preferably as a healthcare paraprofessional.
- CCM certification.
- Experience documenting in an electronic health records system.
- Experience, additional training, or certifications related to rural care, homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, person-centered care, motivational interviewing, stages of change, or trauma-informed care.
- Experience supporting individuals with complex and chronic conditions, including people residing in a nursing facility or meeting nursing facility level of care in the community.
- Background in managed care.
- Experience working in team-based care.
- Bilingual ability in Spanish or another language specific to market populations.
- Reside in Idaho.
Responsibilities
- Serve as the primary care manager for dual eligible members.
- Engage members face-to-face and/or by telephone to complete comprehensive needs or wellness assessments, including medical, behavioral, functional, cultural, and social drivers of health.
- Develop and implement individualized, person-centered care plans with goals, opportunities, and interventions aligned with members’ readiness to change.
- Collaborate with internal care teams, providers, and community resources to implement care plans and remove obstacles to members staying in or returning to the community when appropriate.
- Assist members in obtaining necessary HCBS supports and services.
- Provide referrals and linkage when appropriate and accepted by the individual, including internal consults and community-based provider referrals.
- Support proactive discharge planning and coordinate care transitions following emergency room visits, inpatient stays, or skilled nursing facility stays.
- Provide education and coaching to support member self-management and lifestyle changes.
- Advocate for members and families so their needs and choices are represented and supported by the health care team.
- Support providers’ and facilities’ nonclinical questions, such as credentialing and claims, by connecting them to appropriate Health Plan or UnitedHealthcare resources.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
