Care Coordinator- Midtown East

Spear Physical and Occupational Therapy • New York, NY

1d • Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a Care Coordinator for its Midtown East–2nd Ave clinic. The role supports patient care by welcoming patients, helping them feel valued, managing appointment flow, and guiding them through the practice’s out-of-network experience. Care Coordinators are expected to provide five-star customer service and respond to phone calls and emails within two hours when possible, and always within 24 hours. A collaborative spirit is important to supporting patients and team members.

The position is suited to someone who is hospitable, detail-oriented, comfortable multitasking, and interested in growing. Spear describes its workplace as focused on empathy, clinical excellence, career growth, flexibility, and community. The stated pay is $18 per hour.

Requirements

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented approach.
• Strong communication skills and ability to multitask.
• Strong attention to detail.
• Willingness to grow.
• Manual dexterity to use office equipment and make written notations.
• Ability to use a computer keyboard for 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on a computer screen.
• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift 10 pounds from floor to waist.

Nice To Haves

• BA or BS degree preferred, but not required.
• Passion for hospitality and customer service.
• Self-motivation and willingness to go above and beyond.
• Enjoyment of seeking opportunities to make an impact and connect with people.
• Proactive, collaborative, team-oriented attitude.
• Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork.

Responsibilities

• Welcome patients entering the clinic and help them feel valued.
• Support patient care and manage the flow of appointments.
• Guide patients through the out-of-network experience.
• Provide five-star customer service.
• Respond to phone calls and emails within two hours when possible and always within 24 hours.
• Collaborate with patients and team members to provide care and support.

Benefits

• One Medical paid membership.
• Mental health benefits, including paid time off and support services through Journey Live and an employer-sponsored EAP program.
• Medical, dental, and vision benefits.
• Commuter FSA plan and other pretax commuter savings plans.
• 401(k) Safe Harbor match: 100% of the first 3% of annual compensation and 50% of the next 2%, up to a total company match of 4%.
• Generous paid time off, floating holidays, company holidays, and mental health time off.
• Employee discounts for entertainment, travel, fitness, insurance plans, and other offerings.
• Gym membership discounts with Blink and Crunch Fitness.
• Company events, including an annual summer picnic and holiday awards celebration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed