Dental Treatment Coordinator (Midtown)

Avenue 360 Health and Wellness•Houston, TX

About The Position

The Dental Treatment Coordinator serves as the link between patients and Avenue 360’s dental services. The role coordinates patients’ treatment plans, supports timely care and completion within the organization’s one-year treatment goal, and helps patients understand their oral health and financial responsibilities. It also supports departmental and organizational goals through communication, coordination, compliance, and measurable performance.

Requirements

High school diploma or GED.
One year of dental experience in a similar setting, or formal training from a vocational school in lieu of that experience.
Excellent oral and written communication skills.
Proficiency in Microsoft Office Suite applications.
Obtain the minimum continuing education hours required to maintain licensure annually, if applicable.

Nice To Haves

Experience with EHR database systems.
Bilingual in English and Spanish.
Registered Dental Assistant credential with TSBDE.

Responsibilities

Monitor and guide patients through dental treatment plans to support timely completion within Avenue 360’s one-year treatment goal.
Educate and support patients so they understand their treatment plans, oral health, and financial responsibilities.
Verify insurance eligibility, including Medicaid and Medicare, and coordinate re-certifications.
Accurately implement and collect co-pays and other payments.
Schedule appointments accurately, review daily schedules, and support efficient patient flow to minimize wait times.
Maintain accurate, up-to-date patient chart and EHR documentation in compliance with policies, procedures, and privacy laws.
Meet organizational key performance goals for call center volumes.
Maintain accuracy, follow-through, and service quality standards, and adapt to a fast-paced, changing environment.
Provide cross-coverage to other clinics as needed and assist with tasks outside routine responsibilities as priorities change.
Participate in trainings required by the agency, funding sources, or licensure requirements.