Care Coordinator- LPN

Right at Home Des Moines•West Des Moines, IA

13d•$35 - $40

About The Position

Right at Home Des Moines is seeking a Care Coordinator to develop and manage client care plans, create extraordinary client experiences, and communicate with clients, families, care partners, and referral sources. The role helps ensure clients receive safe, appropriate, meaningful care; mentors caregivers; and supports care delivery. The Care Coordinator is expected to maintain a calm, positive demeanor and multitask effectively in a high-functioning office environment. The position involves client and family consultations, care-plan communication, caregiver matching and support, client satisfaction activities, home safety checks, supervisory visits, and caregiver onboarding and ongoing training. It also includes maintaining accurate records in WellSky, ensuring compliance with applicable requirements, participating in community and marketing activities, and performing general office duties. The role is primarily outside the office and requires travel for field training, supervisory visits, marketing, and client visits. Availability for on-call duty outside normal office hours is required.

Requirements

Licensed Professional Nurse license in good standing.
Basic office and computer skills and organizational abilities.
Excellent interpersonal relations abilities and telephone skills.
Valid driver's license and use of an insured automobile.
Ability to work independently and demonstrate sound judgment.
Ability to read, write, speak, and understand English as needed for the job.
Availability for on-call duty outside normal office hours as required.

Nice To Haves

Knowledge of common medical terminology.
Home health experience.

Responsibilities

Conduct client and family consultations to identify care needs, routines, and preferences.
Communicate care plans to clients, families, caregivers, and the Clinical Manager.
Coordinate with the Scheduling Manager to match caregivers with clients and communicate schedule changes or updates.
Engage with prospective clients and participate in the Client Satisfaction program.
Identify and report opportunities to improve client experience; conduct client quality calls and follow up as needed.
Serve as an on-call coordinator on a rotating basis with other office staff.
Seek Google reviews from clients and their families and participate in marketing and community activities.
Listen and communicate with clients, family members, care partners, and referral sources to support high-quality service.
Acknowledge, manage, and investigate client or family complaints and complete related documentation within 48 hours.
Listen and respond to caregiver concerns and build relationships to support caregiver retention.
Provide calm guidance during emergencies and conduct home safety checks.
Help families understand how changes in a client's condition affect care needs.
Support appropriate client-caregiver matches; conduct caregiver supervisory visits and initial meet-and-greets.
Maintain complete, accurate, and timely client records in WellSky and use tags appropriately for data collection and reporting.
Maintain compliance with applicable laws, regulations, agency policies, and procedures.
Participate in new caregiver orientation and training, including nurse delegation training during onboarding and in the field as client needs require.
Provide ongoing caregiver training and mentorship and participate in the yearly skills fair.
Collaborate with office staff on tasks that support growth in clients and caregivers.
Educate clients, families, referral sources, and care partners about person-centered, Age-Friendly Care.
Represent the agency at community fairs and networking opportunities as needed.
Conduct introductory and supplemental client visits as needed and mentor caregivers on improving client experience.
Take proactive action to overcome barriers and improve client-experience projects.
Perform general office and clerical functions and other duties assigned by the Owner, Clinical Manager, or Executive Director.