Care Coordinator

Lifemark Health Group • St. Albert, AB

3d • Onsite

About The Position

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Requirements

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

Nice To Haves

• 1-3 years work experience in a private clinic setting
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required

Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Benefits

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED