Care Coordinator

Consumer Direct Care Network•Waukesha, WI

1d•Hybrid

About The Position

Consumer Direct Care Network (CDCN) is a growing company specializing in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. The Care Coordinator will apply a person-centered approach to keep the client at the center of all program functions. This role involves coordinating the day-to-day implementation of contractual requirements within state Medicaid guidelines, creating care plans, training clients on services, auditing services, and reporting findings. The Care Coordinator will also assist clients with plan/budget development, submissions, and revisions, while providing continuous excellent service to clients, employees, and third-party organizations. This position supports day-to-day operations and client advocacy within a cohesive office environment.

Requirements

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field.
6 years’ experience serving individuals with disabilities.
Must have reliable transportation.
If the employee will be driving, a valid driver’s license and auto insurance is required.
Employees must provide their own reliable internet if working a remote/hybrid position.

Nice To Haves

Bilingual preferred in various locations.
Previous Support Broker experience preferred.
Combination of education and experience.

Responsibilities

Apply a person-centered approach to keep the client at the center of all program functions.
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines.
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity.
Assist clients with plan/budget development, submissions and revisions.
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs.
Promote cohesiveness in the office environment.
Support day-to-day operations and client advocacy.
Collaborate with stakeholders regarding delivery of services.
Conduct advanced reporting and oversight activities.
Handle complex service programs and special projects.
Lead, supervise and complete special projects including, but not limited to: Developing and implementing care plans.
Maintain necessary skills and knowledge to coordinate workflow.
Market services to referral sources.
Participate in professional development and training activities.
Prioritize and multitask effectively.
Provide excellent customer service to internal and external clients.
Represent the company at stakeholder meetings, health fairs and provider fairs.
Supervise deliverables and ensure timely completion of projects.
Enroll clients and employees in services, including the development of the service/support plan and budget.
Orient and educate the client on current program roles and responsibilities.
Train and assist clients in timecard submission.
Assist clients with eligibility requirements, as required by the program rules.
Travel to and from Client homes or other destinations to meet with Clients.
Conduct necessary client assessments and contacts.
Maintain timely and proper documentation in the Customer Relationship Management (CRM) database.
Compile information for internal or external auditors.
Other duties as assigned.