Care Coordinator

Senior Helpers of Silver Spring•Silver Spring, MD

About The Position

Senior Helpers of Silver Spring is seeking a compassionate, organized Care Coordinator to help ensure dependable, high-quality in-home care. The role manages caregiver scheduling, client and family communication, and ongoing follow-up, serving as a key link among clients, families, caregivers, and management. The successful candidate takes ownership, communicates clearly, follows through, balances client and caregiver needs, responds calmly and quickly under pressure, and seeks management or clinical guidance when appropriate. The Care Coordinator builds and maintains caregiver schedules, fills open shifts, handles call-offs, and communicates changes. The role also checks in with clients, families, and caregivers; reviews daily care notes; identifies and escalates concerns; coordinates service starts and caregiver introductions; makes approved non-clinical care-plan updates; reports incidents and safety concerns; and keeps scheduling records, client records, and paperwork current in partnership with the Office Coordinator.

Requirements

Experience in home care, caregiving, scheduling, staffing, healthcare, or client services is preferred.
Strong organization and problem-solving skills, including the ability to manage changing priorities.
Warm, professional communication with older adults, families, and caregivers.
A calm, solution-focused approach to call-offs, schedule changes, and urgent needs.
Comfort using scheduling software and electronic records.
Discretion with confidential information and sound judgment about when to escalate.
Reliable transportation for occasional client-home visits.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Build caregiver schedules, fill open shifts, and identify gaps and conflicts early.
Handle caregiver call-offs, arrange coverage, and match caregivers to clients based on needs, skills, availability, location, and fit.
Promptly communicate schedule changes to clients, families, caregivers, and management.
Check in regularly with clients, families, and caregivers, and document feedback and next steps.
Review daily care notes for changes in condition, routines, or safety, and escalate concerns to the appropriate person.
Identify patterns such as repeated call-offs, missed visits, or incomplete notes, and recommend action.
Lead service starts and caregiver introductions, and ensure caregivers have current care instructions.
Make approved, non-clinical care-plan updates and route clinical questions to the RN.
Promptly report incidents, complaints, and safety concerns, and coordinate follow-up.
Partner with the Office Coordinator to keep client records and paperwork current.
Maintain accurate, up-to-date scheduling and communication records.