Care Coordinator

Senior Helpers of Silver Spring•Silver Spring, MD

2d•$18 - $22

About The Position

Senior Helpers of Silver Spring is seeking a compassionate, organized Care Coordinator to support dependable, high-quality in-home care. The role manages caregiver scheduling, client and family communication, and ongoing follow-up, serving as a key connection among clients, families, caregivers, and management. The ideal candidate remains calm under pressure, responds quickly, takes ownership, communicates clearly, follows through, and balances client and caregiver needs while knowing when to seek management or clinical guidance. The position includes coordinating schedules and coverage, maintaining communication and scheduling records, checking in with clients, families, and caregivers, reviewing daily care notes, and escalating concerns. The Care Coordinator also supports service starts and caregiver introductions, makes approved non-clinical care plan updates, reports incidents, and partners with the Office Coordinator to keep records and paperwork current. Pay is $18–$22 per hour based on experience and qualifications. The employer offers medical, dental, and life insurance benefits and opportunities to grow with a supportive, mission-driven team. Senior Helpers is a Great Place to Work Certified company that invests in caregivers and provides training and support. Senior Helpers of Silver Spring is an independently owned and operated franchisee and an equal opportunity employer.

Requirements

Experience in home care, caregiving, scheduling, staffing, healthcare, or client services is preferred.
Strong organization and problem-solving skills, including the ability to manage changing priorities.
Warm, professional communication with older adults, families, and caregivers.
Calm, solution-focused approach to call-offs, schedule changes, and urgent needs.
Comfort using scheduling software and electronic records.
Discretion with confidential information and sound judgment about when to escalate.
Reliable transportation for occasional client-home visits.

Nice To Haves

Bilingual in English and Spanish is preferred.
Experience in home care, caregiving, scheduling, staffing, healthcare, or client services is preferred.

Responsibilities

Build caregiver schedules, fill open shifts, and identify schedule gaps and conflicts early.
Respond to caregiver call-offs, arrange coverage, and match caregivers to clients based on needs, skills, availability, location, and fit.
Communicate schedule changes promptly to clients, families, caregivers, and management.
Check in regularly with clients, families, and caregivers, and document feedback and next steps.
Review daily care notes for changes in condition, routines, or safety, and escalate concerns to the appropriate person.
Identify patterns such as repeated call-offs, missed visits, or incomplete notes, and recommend action.
Lead service starts and caregiver introductions, and ensure caregivers have current care instructions.
Make approved, non-clinical care plan updates and route clinical questions to the RN.
Promptly report incidents, complaints, and safety concerns, and coordinate follow-up.
Partner with the Office Coordinator to keep client records and paperwork current.
Keep scheduling and communication records accurate and up to date.